Customer Support Executive

Talents Villa Staffing Solution Pvt. Ltd.; Mumbai; On-site; INR 357,000 - 469,000; Full time

Benefits offered by this job

Home pick up

Nodal point pickup/drop

Job summary

Talents Villa Staffing Solution Pvt. Ltd. in Mumbai invites applications for Customer Support Executives for our Premium US Process in Malad.

You will handle travel-related queries, contact vendors, make outbound calls and email communications with empathy and accuracy. Requirements include graduation, English with excellent accent, and at least 1 year of customer support experience. Location is Malad, Mumbai; salary is up to 32K CTC + incentives with pickup and drop assistance and a nodal-point

Qualifications

• Any Graduate
• English with Excellent Accent
• 1 Year experience in customer support.

Responsibilities

• Resolve follow-up queries by contacting vendors and suppliers.
• Make outbound calls and send emails on behalf of the customer to address travel queries.
• Respond to emails from vendors and suppliers with timely, empathetic communication.
• Demonstrate attention to detail and good problem-solving abilities.

Skills

Customer support

Outbound calls

Email communication

Education

Graduation

Job description

We are hiring Customer Support Executives for Premium US Process in Malad Mumbai

Responsibilities

• Resolve customers follow up queries by contacting vendors and suppliers.
• Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.
• Responding to queries on emails that are received from vendors and suppliers.
• Sending non templated emails with empathy and careShould have eye for detail and good problem-solving ability

Requirement: Qualification

Any GraduateLanguage - English with Excellent Accent1 Year experience in customer support.

Salary & Benefits

Upto 32K CTC + Incentives

Pickup & Drop : 1 Way (Home Pick Up/Drop), the other way will be a Nodal Point (Pick Up / Drop)

Location:Malad, Mumbai