Customer Support Executive

Textspeed Technology Pvt. Ltd.; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Textspeed Technology Pvt. Ltd. is seeking a client support professional in Chennai to handle queries via email, phone, and chat, troubleshoot onboarding and portal issues, and coordinate with engineering teams to report bugs and updates. The role emphasizes fast, accurate responses and high client satisfaction.

Ideal candidates have 0-2 years in support, excellent communication, empathy, and patience, with basic desktop skills. Freshers with enthusiasm are welcome to apply.

Qualifications

• 0-2 years of client support, customer success, call center, or helpdesk experience.
• Excellent customer service mindset, empathy, and patience.
• Good communication skills (verbal and written).
• Basic desktop computer handling skills.
• Freshers with enthusiasm are welcome.

Responsibilities

• Address client queries via email, phone, and chat support channels.
• Troubleshoot onboarding, DLT portal issues, and SMS delivery reports.
• Coordinate with technical engineering teams to report bugs or service updates.
• Maintain high first-response resolution rates and high client satisfaction scores.

Skills

Customer service

Empathy

Patience

Communication

Job description

Job Summary

Address client queries via email, phone, and chat support channels. Troubleshoot onboarding, DLT portal issues, and SMS delivery reports. Coordinate with technical engineering teams to report bugs or service updates. Maintain high first-response resolution rates and high client satisfaction scores.

Responsibilities

• Address client queries via email, phone, and chat support channels.
• Troubleshoot onboarding, DLT portal issues, and SMS delivery reports.
• Coordinate with technical engineering teams to report bugs or service updates.
• Maintain high first-response resolution rates and high client satisfaction scores.

Requirements

• 0-2 years of client support, customer success, call center, or helpdesk experience.
• Excellent customer service mindset, empathy, and patience.
• Good communication skills (verbal and written).
• Basic desktop computer handling skills.
• Freshers with enthusiasm are welcome.