Customer Support Executive

Yennes Infotec; Chennai District; On-site; INR 180,000 - 320,000; Full time

Job summary

Yennes Infotec is seeking a Customer Support Executive to assist a nationwide dealer and partner network from Chennai. The role emphasizes responsive communication, accurate issue tracking, and dependable coordination to ensure dealers receive timely guidance.

Candidates should have 1–3 years in customer support, know Tally, and be fluent in Hindi and English with proficiency in at least one South Indian language.

Qualifications

• 1–3 years of experience in customer support.
• Proficient in Hindi and English with good written and verbal skills.
• Ability to handle multiple calls and tickets with accurate records.

Responsibilities

• Provide customer support to the dealer network across Pan India for product queries.
• Handle calls and tickets, record interactions, and track tickets to resolution.
• Monitor pending issues, follow up with teams, and close tickets timely.
• Coordinate with partners and dealers for smooth communication and issue resolution.
• Maintain records, reports, and documentation of support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and one South Indian language.

Skills

Communication skills

Multichannel support

Ticketing & follow-up

Hindi & English proficiency

South Indian language knowledge

Tools

Tally

Job description

Yennes Infotec is hiring a Customer Support Executive to support a client s dealer and partner network across India. The role will focus on responsive communication, accurate issue tracking, and dependable coordination that helps dealers receive timely assistance and clear product-related guidance.

Responsibilities

• Provide customer support to the client s dealer network across Pan India for product-related queries and concerns.
• Handle incoming calls and support tickets, record each interaction accurately, and track tickets through resolution.
• Monitor pending issues, follow up with relevant teams, and help ensure timely closure of open tickets.
• Coordinate with partners and dealers to maintain smooth communication and effective issue resolution.
• Prepare and maintain accurate records, reports, and documentation related to client support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and at least one South Indian language.

Requirements

• 1 to 3 years of experience in Customer Support; candidates from any industry may apply.
• Basic knowledge of Tally is required.
• Strong verbal and written communication skills in Hindi and English, along with proficiency in any South Indian language.
• Ability to manage multiple calls and tickets while maintaining accurate records and follow-up discipline.
• Good coordination skills, a customer-focused approach, and attention to detail are essential.

Job Details

• Job Category: customer support executive
• Job Type: Full Time
• Job Location: Chennai