Customer Service Representative-Non voice -Chat process

Wsne Consulting; Gurugram District; On-site; INR 201,000 - 227,000; Full time

Job summary

Wsne Consulting in Gurgaon is seeking a Customer Service Executive to join the dynamic support team. You will act as the primary contact for global customers, delivering high-quality service via chat and email, with 24/7 rotational shifts to meet business needs.

The role requires energetic, articulate professionals with strong communication skills and a customer-focused approach. Freshers are welcome to apply, with diverse shifts and a collaborative work environment.

Qualifications

• Freshers welcome and willingness to work in 24/7 rotational shifts.
• Experience in chat/email/non-voice support is preferred.

Responsibilities

• Serve as the primary point of contact for our global customers via chat, email, and other non-voice channels.
• Provide timely and accurate responses to customer inquiries and resolve issues.
• Collaborate with the Customer Experience / Client Operations team to ensure high-quality service.

Skills

Flexible work

Under pressure

Team player

Positive attitude

Quick learner

Punctual and disciplined

Good communication skills

Customer focussed

Results driven

Integrity

Attention to detail

Job description

Hi All,

Greeting form WSNE Consulting firm!

Job Description

Job Title: Customer Service Executive

Department: Customer Experience / Client Operations

Salary ;18 to 20,300- freshers

Job location : Gurgaon

Work Mode: [Insert: Work From Office ]

Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

About the Role

We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels].

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail