Associate- Customer Operations | Strictly for an Chandigarh location | Freshers only | Bachelor's Degree required

eClerx LLC; Chandigarh; On-site; INR 224,000 - 258,000; Full time

Benefits offered by this job

In-hand salary

Night shift allowance

Performance incentives

Job summary

eClerx Services Limited in Chandigarh is hiring Customer Support Agents / Voice Analysts for its US Voice Process. The role involves handling inbound calls from US customers, understanding their needs, resolving queries, and offering accurate information while identifying cross-selling opportunities.

Strong English communication and a customer-focused mindset are essential. The position requires 100% office work with rotational US shifts, including night shifts.

Qualifications

• Bachelor's degree is mandatory.
• Freshers are welcome to apply.
• Candidates with up to 1 year of experience may apply.
• Excellent verbal and written English communication skills.
• Comfortable working 100% from the office.
• Willingness to work in rotational US shifts, including night shifts.

Responsibilities

• Handle inbound calls from US customers professionally and courteously.
• Understand customer requirements through effective listening and probing.
• Resolve customer queries accurately and efficiently.
• Provide appropriate information, assistance, and solutions.
• Identify cross-selling and upselling opportunities.
• Maintain accurate records of customer interactions in CRM systems and meet productivity targets.

Skills

English communication

Customer handling

Active listening

Problem solving

CRM proficiency

Target-driven

Education

Bachelor's degree

Tools

CRM software

Job description

Location Reminder: Chandigarh | 100% Work From Office

Company: eClerx Services Limited

Location: Chandigarh

Work Mode: 100% Work From Office

Employment Type: Full-timeProcess: US Voice Process

Shift: Rotational US shifts, including night shifts

Eligible locations: Chandigarh, Mohali, Panchkula, Zirakpur, and nearby Tricity areas.

Candidates from distant locations or those requiring relocation to Chandigarh are requested not to apply. South and central regions, please refrain from applying.

Important Eligibility & Location Criteria

This position is strictly based in Chandigarh and requires candidates to work 100% from the office. Candidates must currently reside in the following: Chandigarh, Mohali, Panchkula, Zirakpur, and nearby areas with convenient access to Chandigarh

Please apply only if you are currently residing in or around the Tricity and can commute to the Chandigarh office. Candidates residing in distant cities or states and requiring relocation to Chandigarh are not eligible for this position.

Candidate Profile

This opportunity is ideal for fresh graduates.

Candidates with up to 1 year of experience.

Candidates with strong English communication skills.

Candidates looking to build a career in international customer service and US voice processes

Please Note: A bachelor's degree is mandatory. Candidates currently pursuing graduation are not eligible. Candidates with more than 1 year of experience are not eligible. Candidates from distant locations who require relocation are not eligible. Candidates who do not meet the location, education, and experience criteria are requested not to apply.

About the Role

eClerx Services Limited is hiring Customer Support Agents / Voice Analysts for its US Voice Process in Chandigarh. The role involves handling inbound calls from US customers, understanding their requirements, resolving queries, providing accurate information and solutions, and identifying relevant opportunities for cross-selling and upselling. The ideal candidate should have excellent English communication skills, strong listening and problem-solving abilities, a customer-focused approach, and the flexibility to work in rotational US shifts.

Key Responsibilities

Handle inbound calls from US customers professionally and courteously. Understand customer requirements through effective listening and probing. Resolve customer queries accurately and efficiently.

Provide appropriate information, assistance, and solutions.

Identify relevant cross-selling and upselling opportunities.

Maintain accurate records of customer interactions in CRM systems. Follow process guidelines, quality standards, and compliance requirements. Meet defined productivity, quality, and customer service targets. Maintain a professional and positive customer experience. Adapt effectively to a fast-paced international customer service environment.

Eligibility Criteria

A bachelor's degree in any discipline is mandatory. Freshers are welcome to apply. Candidates with up to 1 year of experience may apply.

Excellent verbal and written English communication skills.

Strong customer handling and interpersonal skills.

Comfortable communicating with international/US customers.

Willingness to work in rotational US shifts, including night shifts.

Comfortable working 100% from the office.

Must be able to commute to the Chandigarh office.

Basic computer and CRM knowledge.

Strong active listening and problem-solving skills.

Ability to work in a target-driven environment.

Compensation & Benefits

In-Hand Salary: ₹20,100 - ₹23,100/month Night Shift Allowance: ₹3,000/month; Performance Incentives: ₹3,000 - ₹7,000/month after successful completion of probation; Potential Monthly Earnings: Up to ₹30,000/month; other applicable benefits as per company policy.

Separate PF deductions may apply if you have prior experience.

Required Competencies

Excellent English communication; customer service orientation; active listening and effective probing; problem-solving ability; professional customer handling

Basic computer and CRM proficiency

Ability to work in a target-driven environment

Flexibility for rotational/international shifts

Ability to meet quality and productivity standards