Customer Support Executive

Deepika makeup & Hair; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Deepika Makeup & Hair is seeking a dynamic Customer Support Executive to handle inquiries, share information about courses and services, and convert leads into appointments. The role requires confident communication across calls, WhatsApp, and in person, with a focus on timely follow-ups and strong customer relationships.

The ideal candidate will speak Kannada and English fluently, excel in follow-up activities, and possess good organizational skills.

Qualifications

• Excellent verbal communication skills are mandatory.
• Fluent in Kannada and English.
• Strong customer-handling, listening, and interpersonal skills.
• Confident in handling phone conversations and WhatsApp communication.
• Good follow-up and convincing abilities without being overly aggressive.
• Strong organizational and multitasking skills.
• Basic computer knowledge and ability to maintain customer/lead records.
• Customer support, telesales, front-desk, admissions counseling, or similar experience is preferred.
• Experience in the beauty, wellness, education, academy, salon, or service industry would be an advantage.

Responsibilities

• Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries.
• Understand customer requirements and provide clear information about courses, services, pricing, schedules, and availability.
• Follow up consistently with new leads and prospective customers.
• Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings.
• Maintain a professional and friendly relationship with prospective and existing customers.
• Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required.
• Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status.
• Follow up with customers who have shown interest but have not yet confirmed their booking.
• Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience.
• Provide timely updates and reminders to customers regarding their appointments or courses.
• Meet assigned follow-up, booking, and conversion targets.
• Support the studio with other customer service and front-desk activities whenever required.

Skills

Verbal communication

Kannada & English

Customer handling

Phone & WhatsApp

Follow-up

Organizational skills

Basic computer skills

Telesales

Front-desk

Admissions counseling

Beauty/Wellness industry knowledge

Job description

About the Role

Deepika Makeup & Hair is looking for an energetic and customer-focused Customer Support Executive who can confidently handle customer inquiries, provide accurate information about our courses and services, maintain consistent follow-ups, and help convert genuine inquiries into confirmed appointments and bookings.

The ideal candidate should have excellent communication skills, a positive attitude, strong follow-up abilities, and the confidence to speak with customers over calls, WhatsApp, and in person.

Key Responsibilities

• Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries professionally.
• Understand customer requirements and provide clear information about courses, services, pricing, schedules, and availability.
• Follow up consistently with new leads and prospective customers.
• Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings.
• Maintain a professional and friendly relationship with prospective and existing customers.
• Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required.
• Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status.
• Follow up with customers who have shown interest but have not yet confirmed their booking.
• Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience.
• Provide timely updates and reminders to customers regarding their appointments or courses.
• Meet assigned follow-up, booking, and conversion targets.
• Support the studio with other customer service and front-desk activities whenever required.

Required Skills

• Excellent verbal communication skills are mandatory.
• Must be fluent in Kannada and English.
• Strong customer-handling, listening, and interpersonal skills.
• Confident in handling phone conversations and WhatsApp communication.
• Good follow-up and convincing abilities without being overly aggressive.
• Strong organizational and multitasking skills.
• Basic computer knowledge and ability to maintain customer/lead records.
• Customer support, telesales, front-desk, admissions counseling, or similar experience is preferred.
• Experience in the beauty, wellness, education, academy, salon, or service industry would be an advantage.

Compensation

Attractive Salary + Performance-Based Incentives