Customer Care Executive

Dermatouch; Ahmedabad District; On-site; INR 200,000 - 280,000; Full time

Job summary

Dermatouch in Ahmedabad is seeking a customer support specialist to handle inbound/outbound calls, WhatsApp and email with empathy and professionalism. You will resolve product usage queries, order status, returns, payments, and refunds, while logging interactions in our CRM.

You should be able to work in the evening/night shifts or weekends if required and communicate fluently in English and Hindi. Proficiency with CRM tools, Excel and WhatsApp Business is preferred to ensure timely,

Qualifications

• Graduate or Diploma in any discipline.
• 1–3 years of experience in a customer support role (D2C or eCommerce preferred).
• Excellent communication in English and Hindi (regional languages a plus).
• Ability to work in evening/night shifts and weekends (if required).
• Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email.

Responsibilities

• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically.
• Address customer queries related to product usage, order status, returns, payments, etc.
• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns.
• Log customer feedback and unresolved issues to relevant teams.
• Maintain daily records of interactions using CRM or ticketing tools.
• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries.
• Educate customers about Dermatouch products and skincare routines.
• Ensure first-contact resolution and drive customer satisfaction (CSAT).

Skills

Bilingual communication

Customer-first mindset

Problem-solving

Patience

Education

Graduate or Diploma

Tools

CRM tools

Excel

WhatsApp Business

Email

Job description

• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
• Address customer queries related to product usage, order status, returns, payments, etc.
• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
• Log customer feedback and ??? unresolved issues to relevant teams.
• Maintain daily records of interactions using CRM or ticketing tools
• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
• Educate customers about Dermatouch products and skincare routines
• Ensure first-contact resolution and drive customer satisfaction (CSAT)
• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
• Address customer queries related to product usage, order status, returns, payments, etc.
• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
• Log customer feedback and ??? unresolved issues to relevant teams.
• Maintain daily records of interactions using CRM or ticketing tools
• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
• Educate customers about Dermatouch products and skincare routines
• Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements

• Graduate or Diploma in any discipline
• 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
• Excellent communication in English and Hindi (knowledge of regional languages is a plus)
• Ability to work in evening/night shifts and weekends (if required)
• Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
• Patience, problem-solving skills, and a customer-first mindset