Customer Support Executive

CustomElements Pvt. Ltd.; Bengaluru; In loco; INR 400.000 - 800.000; Tempo pieno

Descrizione del lavoro

CustomElements Pvt. Ltd. in Bengaluru seeks an energetic Inside Sales professional to handle inquiries via phone, WhatsApp, and email, understand customer requirements, and convert enquiries into orders.

The role focuses on driving closures through proactive follow-ups and upselling relevant automotive products. You will maintain records, collaborate with internal teams for smooth order processing, and work toward monthly sales and conversion targets while ensuring excellent customer

Competenze

• Excellent English & Hindi verbal and written communication.
• Prior experience in inside sales, telesales, customer support, e-commerce, or retail sales preferred.
• Strong sales orientation with ability to understand customer requirements and close sales.
• Self-motivated, target-driven with regular follow-ups.
• Interest in motorcycles, cars, or automotive products is a strong advantage.

Mansioni

• Handle customer enquiries through phone calls, WhatsApp, and email.
• Understand customer requirements and recommend suitable automotive products based on their needs.
• Convert enquiries and leads into confirmed orders through effective communication and follow-ups.
• Proactively follow up with prospective customers through calls and WhatsApp to drive closures.
• Upsell and cross-sell relevant products wherever appropriate.
• Handle customer queries related to products, availability, pricing, orders, shipping, returns, and other post-sales concerns.
• Provide a smooth and professional customer experience throughout the buying journey.
• Maintain accurate records of leads, customer interactions, follow-ups, and sales.
• Coordinate with internal teams to ensure smooth order processing and timely resolution of customer issues.
• Work towards monthly sales and conversion targets while maintaining high customer satisfaction.

Conoscenze

Verbal communication

Written communication

Customer handling

Sales orientation

Follow-up skills

Descrizione del lavoro

Role & Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, and email.
• Understand customer requirements and recommend suitable automotive products based on their needs.
• Convert enquiries and leads into confirmed orders through effective communication and follow-ups.
• Proactively follow up with prospective customers through calls and WhatsApp to drive closures.
• Upsell and cross-sell relevant products wherever appropriate.
• Handle customer queries related to products, availability, pricing, orders, shipping, returns, and other post-sales concerns.
• Provide a smooth and professional customer experience throughout the buying journey.
• Maintain accurate records of leads, customer interactions, follow-ups, and sales.
• Coordinate with internal teams to ensure smooth order processing and timely resolution of customer issues.
• Work towards monthly sales and conversion targets while maintaining high customer satisfaction.

Preferred Candidate Profile

• Excellent verbal and written communication skills in English and Hindi.
• Prior experience in inside sales, telesales, customer support, e-commerce, or retail sales is preferred.
• Strong sales orientation with the ability to understand customer requirements and confidently close sales.
• Self-motivated, target-driven, and comfortable with regular follow-ups.
• Good problem-solving and interpersonal skills.
• Professional, positive, and customer-focused attitude.
• Comfortable handling multiple customer conversations simultaneously across calls and WhatsApp.
• Interest in motorcycles, cars, or automotive products is a strong advantage.