Customer Support Executive

DaMENSCH; Bengaluru; On-site; INR 450,000 - 500,000; Full time

Job summary

DaMENSCH in Bengaluru invites a Customer Support Executive (Chat/Email/Calls) to join its Customer Experience team. You will handle customer interactions across chat, email, and phone, delivering professional service and timely responses.

The role requires 1+ year in customer support, excellent written and spoken English and Hindi, empathy, and multitasking ability. Willingness to work flexible shifts and quickly learn product knowledge is essential.

Qualifications

• 1+ year of experience in customer support.
• Strong written and verbal communication skills (English & Hindi).
• Empathetic, solution-oriented, and able to multitask effectively.
• Flexible with shifts and quick to learn product knowledge.

Responsibilities

• Handle customer interactions via chat, email, and phone professionally
• Resolve complaints and ensure a smooth customer experience

Skills

Customer support

English

Hindi

Communication

Empathy

Multitasking

Job description

Job Title: Customer Support Executive (Chat/Email/Calls)

Department: Customer Experience

CTC: 4.7LPA

Key Responsibilities:

• Handle customer interactions via chat, email, and phone professionally
• Resolve complaints and ensure a smooth customer experience

Skills & Qualifications:

• 1+ year of experience in customer support
• Strong written and verbal communication skills (English & Hindi)
• Empathetic, solution-oriented, and able to multitask effectively
• Flexible with shifts and quick to learn product knowledge