Customer Support Executive

Sidsfarm; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Sidsfarm in Bengaluru is seeking a dedicated customer support agent to enhance our customer experience. You will handle requests across various channels and build lasting relationships while identifying upsell opportunities. Ideal candidates possess strong negotiation and communication skills, alongside a positive and adaptable approach to customer service. Join our growing team as we continue to serve over 25,000 families with our high-quality dairy products.

Qualifications

• Ability to maintain a positive outlook during customer interactions.
• Capable of adapting to unexpected customer needs.
• Strong negotiation and communication skills.

Responsibilities

• Handle customer requests and complaints across various support channels.
• Generate leads and identify upsell or cross-sell opportunities.
• Track customer expectations and recurring issues.
• Build meaningful relationships with customers.

Skills

Positive attitude

Negotiation skills

Good communication

Adaptability

Job description

At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% puredairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our organization reflects a father’s commitment to providing the best for families and future generations. What began as a service to afew families has grown into a proud community, now serving over 25,000 families.

OuremployeesareourgreatestCheerleadersandAssets,andwearecommittedto fosteringacultureofGrowthandDevelopment.Weprovideampleopportunitiesfor professionaladvancement,ongoing training,andmentorshiptohelpour team membersreachtheirfullpotential.AtSid’sFarm,wearepassionateaboutensuring thateveryproductweproducemeetsthehigheststandardsforyouandyourloved ones, while also creating a workplace where our employees can thrive and contributemeaningfully.

Wearegrowinglikeneverbefore,expandingourhorizonsinHyderabad,Bangalore,andafewmorelocationssoon.Weareasolidfamilyof500+employees,andweare lookingforwardtomoreCultureChampionstoenableeveryindividual’sgrowth story.

ResponsibilitiesandDuties:

• Handlecustomerrequests,questions,andcomplaintsonavarietyofsupportchannels.
• Generateleadsandidentifypotentialup-sellorcross-sellopportunitieswithexisting customers.
• Keeptrackofcustomerexpectationsandrecurringissues.
• Buildasustainableandmutuallybeneficialrelationshipbetweencustomersandyour brand.

RequiredExperience,SkillsandQualifications

• Positive-Nomattertheoutcomeofaninteraction,anagentshouldalwaysstaypositive for the sake of the customer’s overall impression.
• Adaptable-Customersupporttendstothrowcurveballs.Agoodagentwillfollowthe rules but know when to go off-script to meet a customer’ needs.
• ShouldhavenegotiationskillsandGoodcommunication.