Customer Support - Intern

Omnivore; Hyderabad; On-site; INR 58,000 - 65,000; Full time

Benefits offered by this job

Internship completion certificate

Job summary

Sid's Farm is a fast-growing D2C dairy brand delivering pure dairy products. We invite freshers and students to join as a Customer Support Intern in Hyderabad, with a 3–6 month duration and a stipend of ₹5,500 per month. Work timings are early morning, six days a week, with a rotational week off.

Responsibilities include handling queries, providing professional support, and maintaining customer records. You will help resolve issues, build customer relationships, and share insights to improve

Qualifications

• Freshers and students can apply.
• Immediate joiners preferred.
• Looking to gain experience in Customer Support.

Responsibilities

• Handle customer queries, requests, and complaints through various support channels.
• Provide prompt and professional assistance to customers.
• Maintain records of customer interactions and feedback.
• Understand customer concerns and escalate issues when required.
• Support the team in resolving customer issues efficiently.
• Build positive relationships with customers and ensure a great customer experience.
• Identify recurring customer concerns and share insights with the team.

Skills

Verbal communication (Kannada & Eng)

Customer empathy

Basic computer skills

Active listening

Problem solving

Job description

Customer Support Intern

Location: Hyderabad

Internship Duration: 3–6 Months

Stipend: ₹5,500 per Month

Work Timings: 6 :00 Am to 9 : 00 Am

Working Days: 6 Days a Week

Week Off: Rotational

About Sid's Farm

Sid's Farm is a fast-growing D2C dairy brand committed to delivering 100% pure and high-quality dairy products. We serve thousands of families with a promise of purity, quality, and customer satisfaction.

Roles & Responsibilities

• Handle customer queries, requests, and complaints through various support channels.
• Provide prompt and professional assistance to customers.
• Maintain records of customer interactions and feedback.
• Understand customer concerns and *escalate* issues when required.
• Support the team in resolving customer issues efficiently.
• Build positive relationships with customers and ensure a great customer experience.
• Identify recurring customer concerns and share insights with the team.

Skills Required

• Good verbal communication skills in Kannada and English.
• Positive attitude and willingness to learn.
• Basic computer knowledge.
• Ability to handle customers politely and professionally.
• Strong listening and problem-solving skills.

Eligibility

• Freshers and students can apply.
• Immediate joiners preferred.
• Candidates looking to gain experience in Customer Support are encouraged to apply.

Benefits

• Hands-on experience in customer service operations.
• Opportunity to work with a growing FMCG/D2C brand.
• Practical exposure to customer relationship management.
• Internship completion certificate (as per company policy).