Customer Support Intern

Sids Farm Hiring; Bengaluru; On-site; INR 56,000 - 67,000; Full time

Job summary

Sid's Farm is offering a customer support internship in Bengaluru (Koramangala area). The role involves handling customer queries across channels, providing timely assistance, and maintaining interaction records.

Freshers and students can apply, with immediate joiners preferred and a focus on learning and customer satisfaction. The internship runs 3–6 months with a stipend of ₹5,500 per month, working 5:30 AM to 10:00 AM across 6 days a week, offering hands-on experience in a growing FMCG/D2C

Qualifications

• Freshers and students can apply.
• Immediate joiners preferred.
• Willingness to learn and handle customers.

Responsibilities

• Handle customer queries, requests, and complaints through various support channels.
• Provide prompt and professional assistance to customers.
• Maintain records of customer interactions and feedback.
• Escalate issues when required.
• Support the team in resolving customer issues efficiently.
• Build positive relationships with customers and ensure a great customer experience.

Skills

Kannada-English

Customer service

Problem solving

Active listening

Basic computer skills

Job description

Location: Bangalore (Koramangala, Near Sony Signal)

Internship Duration: 3–6 Months

Stipend: ₹5,500 per Month

Work Timings: 5:30 AM – 10:00 AM

Working Days: 6 Days a Week

Week Off: Rotational

About Sid's Farm

Sid's Farm is a fast-growing D2C dairy brand committed to delivering 100% pure and high-quality dairy products. We serve thousands of families with a promise of purity, quality, and customer satisfaction.

Roles & Responsibilities

• Handle customer queries, requests, and complaints through various support channels.
• Provide prompt and professional assistance to customers.
• Maintain records of customer interactions and feedback.
• Understand customer concerns and escalATe issues when required.
• Support the team in resolving customer issues efficiently.
• Build positive relationships with customers and ensure a great customer experience.
• Identify recurring customer concerns and share insights with the team.

Skills Required

• Good verbal communication skills in Kannada and English.
• Positive attitude and willingness to learn.
• Basic computer knowledge.
• Ability to handle customers politely and professionally.
• Strong listening and problem-solving skills.

Eligibility

• Freshers and students can apply.
• Immediate joiners preferred.
• Candidates looking to gain experience in Customer Support are encouraged to apply.

Benefits

• Hands-on experience in customer service operations.
• Opportunity to work with a growing FMCG/D2C brand.
• Practical exposure to customer relationship management.
• Internship completion certificate (as per company policy).

Required Skills

Strong listening handle customers problem-solving skills. verbal communication skills