Customer Support Executive

Brickwork India; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

Brickwork India Pvt Ltd. in Bengaluru seeks a customer operations assistant to ensure CRM data quality, handle inquiries via email and live chat, and manage listings, invoices, and contracts. You will draft professional communications and maintain meticulous records while coordinating with internal teams to resolve issues.

The role emphasizes accuracy, organization, and timely follow-ups, with exposure to international clients and property management workflows.

Qualifications

• Working knowledge of CRM platforms; HubSpot experience preferred.
• Good written and verbal communication skills.
• Proficiency in MS Office, especially Excel, and email tools.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitor CRM data quality and prepare basic reports.
• Respond to customer inquiries via email and live chat promptly.
• Provide updates on listings, invoices, payments, and admin matters.
• Categorize requests and ensure timely responses and follow-ups.
• Draft professional customer communications and maintain records.
• Prepare and organize property-related agreements and docs.
• Coordinate reviews, execution, renewals, and expiry tracking.
• Maintain accurate CRM data for customers, properties, and invoices.
• Create/update listings with descriptions, pricing, photos, and availability.
• Verify listing accuracy and coordinate corrections.
• Issue invoices and generate receipts; track payments and discrepancies.
• Create/update contacts, companies, deals, and other CRM records.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Multitasking

Follow-up

Tools

HubSpot

MS Office (Excel)

Email management tools

Job description

Role & responsibilities :

• Monitor CRM data quality and completeness and prepare basic reports as required.
• Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.
• Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.
• Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.
• Draft professional customer communications, reminders, confirmations, and status updates while maintaining records of important correspond
• Prepare, maintain, and organize property-related agreements and supporting documentation.
• Coordinate agreement reviews, execution, renewals, and follow-ups, tracking expiry dates and pending actions.
• Maintain accurate property records, availability details, and supporting documentation in relevant systems.
• Create and update property listings, including descriptions, pricing, photographs, and availability across designated platforms.
• Verify listing accuracy and completeness and coordinate corrections wherever required.
• Prepare and issue invoices and generate payment receipts in accordance with approved procedures.
• Track invoices, payments, outstanding balances, and pending transactions, resolving billing discrepancies with relevant stakeholders.
• Create and update contacts, companies, deals, and other records in HubSpot CRM.
• Maintain accurate CRM data relating to customers, properties, agreements, invoices, communications, and follow-up activities.
• Coordinate with internal teams to resolve customer issues, follow up on pending requests, and escalat complex matters until closure.

Preferred candidate profile

Working knowledge of CRM platforms; experience with HubSpot is preferred.

• Good written and verbal communication skills.
• Proficiency in MS Office, particularly Excel, and email management tools.
• Strong attention to detail, organizational skills, and follow-up abilities.
• Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Experience supporting international clients and working with defined service timelineswith property management systems, real estate listing platforms, agreement documentation, invoice preparation, and receipt creation.