Project Coordinator

Brickwork India Pvt Ltd.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Brickwork India Pvt Ltd in Bengaluru seeks a detail-oriented CRM & admin assistant to support international clients. You will manage HubSpot CRM data, respond to inquiries by email and live chat, handle invoices, and maintain property listings and related documents.

Strong Excel skills and excellent written communication are essential; experience with real estate processes is a plus.

Qualifications

• Working knowledge of CRM platforms; experience with HubSpot is preferred.
• Good written and verbal communication skills.
• Proficiency in MS Office, particularly Excel, and email management tools.

Responsibilities

• Monitor CRM data quality and completeness and prepare basic reports as required.
• Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.
• Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.
• Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.
• Draft professional customer communications, reminders, confirmations, and status updates while maintaining records of important correspondences.

Skills

HubSpot CRM

CRM platforms

Email support

Attention to detail

Communication skills

Tools

HubSpot

MS Excel

Job description

Role & responsibilities :

• Monitor CRM data quality and completeness and prepare basic reports as required.
• Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.
• Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.
• Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.
• Draft professional customer communications, reminders, confirmations, and status updates while maintaining records of important correspond
• Prepare, maintain, and organize property-related agreements and supporting documentation.
• Coordinate agreement reviews, execution, renewals, and follow-ups, tracking expiry dates and pending actions.
• Maintain accurate property records, availability details, and supporting documentation in relevant systems.
• Create and update property listings, including descriptions, pricing, photographs, and availability across designated platforms.
• Verify listing accuracy and completeness and coordinate corrections wherever required.
• Prepare and issue invoices and generate payment receipts in accordance with approved procedures.
• Track invoices, payments, outstanding balances, and pending transactions, resolving billing discrepancies with relevant stakeholders.
• Create and update contacts, companies, deals, and other records in HubSpot CRM.
• Maintain accurate CRM data relating to customers, properties, agreements, invoices, communications, and follow-up activities.
• Coordinate with internal teams to resolve customer issues, follow up on pending requests, and escalat complex matters until closure.

Preferred candidate profile

Working knowledge of CRM platforms; experience with HubSpot is preferred.

• Good written and verbal communication skills.
• Proficiency in MS Office, particularly Excel, and email management tools.
• Strong attention to detail, organizational skills, and follow-up abilities.
• Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Experience supporting international clients and working with defined service timelineswith property management systems, real estate listing platforms, agreement documentation, invoice preparation, and receipt creation.