Customer Support Executive

Tech Mahindra; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Cab facility

Job summary

Tech Mahindra in Bengaluru (Electronic City - Phase 2) is seeking a customer support professional who demonstrates a strong customer service orientation and excellent written and verbal communication. The role focuses on resolving customer issues, following up to ensure needs are met, and maintaining professional, positive interactions.

You will handle inquiries, document topics in tools, escalate when needed, and contribute to maintaining productivity and quality standards during rotational

Qualifications

• Demonstrates a strong customer service orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Ability to effectively communicate thoughts in a well-organized manner.
• Excellent, live writing skills.

Responsibilities

• Demonstrates clear and polite written communication.
• Escalates customer issues appropriately and correctly; maintains timely, accurate, and professional customer service.
• Maintains a positive and professional demeanor and represents the company well.
• Annotates contact topics and actions in company tools.
• Maintains email handle time while staying friendly and informative.

Skills

Customer Focus

Communication

Customer Interaction

Problem Solving

Interpersonal Skills

Job description

Description:

Customer Focus

• - Demonstrates a strong customer service orientation
• - Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

Communication Skills

• - Ability to effectively communicate his/her thoughts in a well-organized manner
• - Excellent, live writing skills.

Customer Interaction Skills:

• - Friendly and upbeat style
• - Ability to handle difficult or irate customers effectively
• - Ability to set expectations and deliver information in a positive and articulate way

Problem Solving Skills:

• - Investigates and takes action to meet customers needs
• - Solves routine problems effectively, gathering the information necessary from the customer
• - Applies systematic approach to solving problems

Interpersonal Skills:

• - Professional and positive in interactions with others and is able to establish rapport quickly
• - Treats others with courtesy and respect
• - Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

General Responsibilities :

• - Demonstrates clear and polite written communication
• - Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
• - Maintains a positive and professional demeanor and portrays the company in a positive light
• - Demonstrates knowledge and use of departmental resources, policies and procedures
• - Annotate contact topic and actions in Amazon tools
• - Maintains email handle time, while remaining friendly and informative (after call email to customers)
• - Maintains productivity and quality standards
• - Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
• - Demonstrates appropriate sense of urgency for customer responses

All other duties as assigned .

Shift Timings : Rotational Night Shift

Working Days : 5 days ( Rotational Week off)

Cab Facility : Yes (Pick up and Drop )

Location : Bengaluru ( Electronic City - Phase 2 )