Customer Support Executive

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 250,000 - 720,000; Full time

Job summary

Inspiration Manpower Consultancy in Bengaluru is hiring for a senior support specialist / SME / technical support role with night/rotational shifts. It offers a 5-day workweek and a fixed off on weekends.

Ideal candidates have experience in customer support, voice/chat/email support, and banking processes, with excellent communication and problem-solving skills. Graduate or undergraduate candidates may apply and pickup/drop facilities are available.

Qualifications

• 07 years of experience in customer support / voice process / non-voice / semi-voice / technical support / banking voice / health care BPO.
• Excellent communication skills.
• Graduate or undergraduate candidates can apply.
• BPO / customer service experience preferred.

Responsibilities

• Handle customer queries through calls, chat, or email.
• Provide timely and accurate resolutions.
• Escalate unresolved issues to relevant teams.
• Maintain customer satisfaction and service quality.
• Update customer records and case details.
• Meet productivity and quality targets.
• Follow company policies and SLA guidelines.

Skills

Customer Support

Voice / Chat / Email Support

Problem Solving

Customer Handling

Communication Skills

MS Office Basics

Education

Graduate / Undergraduate

Tools

MS Office

Job description

Role & responsibilities

Hiring for senior support specialist /SME / Technical support / Semi voice / Banking process,

Salary: 2.5 LPA 7,2 LPA CTC

Location: Bangalore

Shift: Night / Rotational Shifts

5 Days Working

Saturday & Sunday Fixed Off

Pick-up & Drop Facility Available

Requirements

• 07 Years of Experience in Customer Support / Voice Process / Non voice / Semi voice/ Technical support / Banking voice / Health care BPO.
• Excellent Communication Skills
• Graduate / Undergraduate Can Apply
• BPO / Customer Service Experience Preferred

Key Skills

• Customer Support
• Voice / Chat / Email Support
• Problem Solving
• Customer Handling
• Communication Skills
• MS Office Basics

Responsibilities

• Handle customer queries through calls, chat, or email
• Provide timely and accurate resolutions
• Escalate unresolved issues to relevant teams
• Maintain customer satisfaction and service quality
• Update customer records and case details
• Meet productivity and quality targets
• Follow company policies and SLA guidelines