Customer Support Executive

DLX Transportation Pvt Ltd; Bengaluru; On-site; INR 223,000 - 391,000; Full time

Benefits offered by this job

Provident fund

Health insurance

Career growth opportunities

Professional environment

Job summary

DLX Transportation Pvt Ltd in Bengaluru is seeking a Customer Support Executive to manage customer inquiries, track shipments, and coordinate with internal operations. The role requires strong communication skills and the ability to work in a fast-paced logistics environment.

Freshers with excellent English and basic MS Office knowledge are welcome. Night shift may be involved, and a provident fund plus health insurance are part of the benefits.

Qualifications

• Bachelor's degree in any discipline.
• 2 years of experience in customer support, logistics, transportation, or a related field.
• Freshers with excellent communication skills are welcome to apply.
• Strong verbal and written English communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Good problem-solving, multitasking, and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide shipment tracking updates, delivery status, and resolve customer concerns.
• Coordinate with dispatch, operations, and drivers to ensure smooth shipment execution.
• Handle customer complaints and provide effective resolutions while maintaining service quality.
• Maintain accurate records of customer interactions and shipment details.
• Monitor shipments proactively and communicate delays or exceptions to customers.
• Escalate critical issues to the appropriate internal teams when necessary.
• Ensure customer satisfaction by delivering prompt and efficient support.
• Prepare daily reports and maintain service documentation.
• Follow company policies and maintain confidentiality of customer information.

Skills

Communication skills

MS Office

Multitasking

Team player

Independent worker

Education

Bachelor's degree

Tools

MS Excel

MS Word

Outlook

Job description

Job Title: Customer Support Executive (Logistics)

Company Overview

DLX Transportation is a U.S.-based transportation and logistics company committed to providing reliable, ecient, and customer-focused freight solutions across the United States. We are looking for enthusiastic and dedicated professionals to join our growing team and deliver exceptional customer service.

Job Summary

We are seeking a Customer Support Executive to manage customer inquiries, track shipments, coordinate with internal operations teams, and ensure a seamless customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced logistics environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide shipment tracking updates, delivery status, and resolve customer concerns.
• Coordinate with dispatch, operations, and drivers to ensure smooth shipment execution.
• Handle customer complaints and provide eective resolutions while maintaining service quality.
• Maintain accurate records of customer interactions and shipment details.
• Monitor shipments proactively and communicate delays or exceptions to customers.
• Escalate critical issues to the appropriate internal teams when necessary.
• Ensure customer satisfaction by delivering prompt and ecient support.
• Prepare daily reports and maintain service documentation.
• Follow company policies and maintain condentiality of customer information.

Required Qualications

• Bachelor's degree in any discipline.
• 02 years of experience in customer support, logistics, transportation, or a related eld.
• Freshers with excellent communication skills are welcome to apply.
• Strong verbal and written English communication skills.
• Basic knowledge of MS Oce (Excel, Word, Outlook).
• Good problem-solving, multitasking, and organizational skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience in the logistics or transportation industry.
• Knowledge of shipment tracking and customer service processes.
• Ability to work under pressure and meet deadlines.
• Customer-focused attitude with a positive and professional approach.

Work Schedule

• Shift: Night Shift (10 hours)
• Working Days: 6 days per week
• Transportation: No cab facility will be provided. Candidates must arrange their own commute.

Job Location

[Specify Location]

Benets

• Competitive salary
• Performance-based incentives (if applicable)
• Career growth opportunities
• Professional and collaborative work environment

Perks and benefits

• Provident fund
• Health insurance