Customer Support Executive

Talent Corner Hr Services; Ahmedabad District; On-site; INR 180,000 - 250,000; Full time

Job summary

Talent Corner Hr Services is seeking a candidate for an on-site customer support role in Ahmedabad. The role involves handling inbound/outbound calls, managing IndiaMART enquiries, and coordinating with internal teams to meet customer requirements.

The ideal candidate should have 1 year of related experience, be a graduate, possess excellent communication skills, and be local to Ahmedabad for on-site work. Prior IndiaMART exposure is preferred.

Qualifications

• 1 year of relevant experience in customer support or CRM.
• Graduate in any discipline.
• Prior IndiaMART experience preferred.
• Excellent communication and interpersonal skills.
• Local to Ahmedabad, on-site role.
• Basic computer knowledge and ability to maintain customer records.

Responsibilities

• Handle inbound and outbound customer calls and manage customer enquiries.
• Handle and respond to leads and enquiries received through IndiaMART.
• Follow up with prospective and existing customers regarding their requirements.
• Maintain strong and professional relationships with clients.
• Understand customer requirements and coordinate with the internal team for timely responses.
• Resolve customer queries and provide appropriate support.
• Maintain records of customer enquiries, interactions and follow-ups.
• Regularly follow up with leads to support business opportunities and customer retention.

Skills

Communication skills

CRM

Telecalling

IndiaMART

Education

Bachelor's degree

Job description

Role & responsibilities

• Handle inbound and outbound customer calls and manage customer enquiries.
• Handle and respond to leads and enquiries received through IndiaMART.
• Follow up with prospective and existing customers regarding their requirements.
• Maintain strong and professional relationships with clients.
• Understand customer requirements and coordinate with the internal team for timely responses.
• Resolve customer queries and provide appropriate support.
• Maintain records of customer enquiries, interactions and follow-ups.
• Regularly follow up with leads to support business opportunities and customer retention.

Preferred candidate profile

• Female candidate with a minimum of 1 year of relevant experience in customer support, customer relationship management, telecalling or a similar role.
• Graduate in any discipline.
• Prior experience handling IndiaMART enquiries will be preferred.
• Excellent communication and interpersonal skills.
• Good customer handling and relationship management skills.
• Comfortable with inbound and outbound calling and regular customer follow-ups.
• Basic computer knowledge and ability to maintain customer records.
• Candidate should be local to Ahmedabad and comfortable working on-site.