Customer Service Executive

Saurabh Softsourcing; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Saurabh Softsourcing is seeking a Customer Service Executive in Ahmedabad, Gujarat to handle customer communication, calling, administrative activities and day-to-day coordination. The role requires fluent English communication, a professional attitude, and the ability to manage customer queries effectively.

Responsibilities include handling calls, following up on pending queries, maintaining records, and supporting the team with data entry and documentation.

Qualifications

• Fluent English communication skills both verbal and written.
• Good telephone etiquette and customer-handling skills.
• Previous experience in customer service, customer calling, administration, or a similar role.
• Good knowledge of MS Office, particularly Excel and Word.
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• Ability to multitask and manage multiple customer requests.
• Professional, polite, and confident personality.
• Ability to work independently as well as part of a team.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Communicate with customers in fluent and professional English.
• Understand customer requirements and provide appropriate information or assistance.
• Follow up with customers regarding pending queries, documents, appointments, and other requirements.
• Maintain accurate records of customer interactions, follow-ups, and relevant information.
• Perform day-to-day administrative and coordination activities.
• Assist the team with data entry, documentation, filing, and maintaining records.
• Coordinate with internal teams to resolve customer queries and ensure timely responses.
• Escalate complex customer issues to the appropriate department or supervisor.
• Maintain a professional and positive relationship with customers.
• Prepare basic reports, updates, and communication as required.
• Ensure all customer and administrative tasks are completed within the required timelines.

Skills

Fluent English

Telephone etiquette

Multitasking

Organizational skills

Team player

Independent worker

Tools

MS Office: Excel & Word

Job description

Position: Customer Service Executive

Department: Customer Service / Administration
Location: Ahmedabad, Gujarat
Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-focused Customer Service Executive to handle customer communication, calling, administrative activities, and day-to-day coordination. The ideal candidate should have fluent English communication skills, a professional attitude, and the ability to manage customer queries effectively.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Communicate with customers in fluent and professional English.
• Understand customer requirements and provide appropriate information or assistance.
• Follow up with customers regarding pending queries, documents, appointments, and other requirements.
• Maintain accurate records of customer interactions, follow-ups, and relevant information.
• Perform day-to-day administrative and coordination activities.
• Assist the team with data entry, documentation, filing, and maintaining records.
• Coordinate with internal teams to resolve customer queries and ensure timely responses.
• Escalate complex customer issues to the appropriate department or supervisor.
• Maintain a professional and positive relationship with customers.
• Prepare basic reports, updates, and communication as required.
• Ensure all customer and administrative tasks are completed within the required timelines.

Required Skills & Qualifications

• Fluent English communication skills both verbal and written.
• Good telephone etiquette and customer-handling skills.
• Previous experience in customer service, customer calling, administration, or a similar role.
• Good knowledge of MS Office, particularly Excel and Word.
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• Ability to multitask and manage multiple customer requests.
• Professional, polite, and confident personality.
• Ability to work independently as well as part of a team.

Preferred Experience

• 0–3 years of experience in customer service, administration, telecalling, or a related role.
• Experience dealing with international/Australian customers will be an advantage.

Key Competencies

• Excellent English communication
• Customer service orientation
• Telephone handling
• Administration skills
• Follow-up and coordination
• Problem-solving
• Attention to detail
• Time management
• Teamwor