Customer Support Executive

Docdort; Ahmedabad District; On-site; INR 279,000 - 424,000; Full time

Benefits offered by this job

Provident Fund

One-way cab facility for night shifts

Shift allowance

Insurance

Job summary

Docdort in Ahmedabad, Gujarat, is hiring a Customer Support Executive to assist customers via chat, email, text and social media, delivering accurate responses and a high-quality experience.

You will understand queries, provide clear product information, and respond with empathy while maintaining a friendly, professional written tone across all interactions. Freshers welcome, with rotational shifts including weekends and night shifts.

Qualifications

• High School Diploma or equivalent required.
• Freshers welcome; 1 year customer service preferred.
• Strong written English with good grammar and spelling.
• Basic computer knowledge and typing skills.
• Ability to communicate professionally via written channels.
• Willingness to relocate to Ahmedabad, Gujarat.
• Willingness to work in rotational shifts, including weekends and night shifts.

Responsibilities

• Respond to customer queries through chat, email, text, social media, and other non-verbal communication platforms.
• Understand customer concerns and provide accurate and appropriate solutions.
• Resolve customer issues with professionalism, accuracy, and empathy.
• Provide clear and relevant product information based on customer requirements.
• Maintain a professional and friendly tone across all written customer interactions.
• Deliver high-quality customer support that contributes to customer satisfaction.
• Handle customer interactions effectively while working in rotational shifts, including weekends and night shifts.

Skills

Customer support

Communication

English language

Education

High School Diploma or equivalent

Job description

Role Summary

We are looking for enthusiastic individuals to join as a Customer Support Executive in Ahmedabad, Gujarat. The role involves supporting customers through written communication channels such as chat, email, text, and social media. The successful candidate will understand customer queries, resolve issues accurately and empathetically, provide relevant product information, and deliver a high-quality customer experience.

This is an excellent opportunity for both freshers and experienced professionals to start or grow their careers in a dynamic and supportive work environment.

Success in this role

means responding to customers professionally and accurately, resolving their concerns effectively, and consistently delivering a positive customer experience.

Responsibilities

• Respond to customer queries through chat, email, text, social media, and other non-verbal communication platforms.
• Understand customer concerns and provide accurate and appropriate solutions.
• Resolve customer issues with professionalism, accuracy, and empathy.
• Provide clear and relevant product information based on customer requirements.
• Maintain a professional and friendly tone across all written customer interactions.
• Deliver high-quality customer support that contributes to customer satisfaction.
• Handle customer interactions effectively while working in rotational shifts, including weekends and night shifts.

Qualifications

• Minimum qualification of High School Diploma or equivalent.
• Freshers are welcome to apply; one year of customer service experience is preferred.
• Strong written English communication skills with good grammar and spelling.
• Basic computer knowledge and good typing skills.
• Ability to communicate professionally through written channels.
• Ability to understand customer concerns and respond with accuracy and empathy.
• Willingness to relocate to Ahmedabad, Gujarat.
• Flexibility to work in rotational shifts, including weekends and night shifts.

Compensation & Benefits

Salary: Rs. 25,000–38,000 CTC per month, based on interview performance and experience.

Perks And Benefits

• Provident Fund
• One-way cab facility for night shifts only
• Shift allowance
• Insurance

Language Requirement:

English — Proficient

Skills:

customer support,communication,english