Customer Support Engineer/Executive

Avoor Networks Pvt Ltd; Bengaluru; On-site; INR 180,000 - 320,000; Full time

Job summary

Avoor Networks Pvt. Ltd. is seeking a customer support professional in Bengaluru to handle inbound and outbound calls, emails, and chats. The role focuses on delivering accurate information, post-repair support, and high customer satisfaction.

Ideal candidates have 1–3 years of experience, with preferences for BCA/B.Sc CS/IT and strong communication skills. The position requires teamwork and adherence to procedures in a fast-paced IT repair environment.

Qualifications

• Excellent written and verbal communication skills.
• Good knowledge of email, phone, chat channels.
• Handling inbound calls/emails/chats effectively.
• Experience in IT hardware/networking industry preferred.

Responsibilities

• Answer inbound calls for customer queries.
• Make outbound calls for business-related matters and provide accurate information.
• Support/handle post-repair/sales queries via calls, email, chat.
• Respond to customer inquiries across channels.
• Aim for first-call resolution to reduce contact ratio.
• Follow standard operating procedures to ensure customer satisfaction.

Skills

Communication skills

Multi-channel support

Time management

Negotiation

Pressure handling

Education

BCA preferred

B.Sc CS/IT preferred

Any degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Avoor Networks Pvt. Ltd., the fastest growing IT repair and service provider in India. We specialize in providing chip level repair solutions to some of the most revered IT companies in India. The Company’s repair set up of ESD safe are embellished with the State-of-the-art repairing tools and equipment attuned to A-1 class services to its Clients. We are powered by a group of competent and dedicated professionals with in-depth knowledge and experience in their respective areas of specialization. Teamwork is our work culture with the single overall objective of customer satisfaction.

Job Description

What Will You Do:

• Answer Inbound Calls for all type of Queries by Existing & New Customers.
• Make Outbound Calls to Customers, Vendors and suppliers for all business-related matters. Provide correct and complete information to customers queries through inbound & outbound calls.
• Should Support/Handle Customers Queries, Post Repair/Sales Support on Call, Emails, Whatsapp & Online Chat.
• Replying to Customer Enquiries received through different types of channels.
• Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
• Must work on standard operating procedures made by the company and departments.
• We reach our goal with 100% customer satisfaction.

Qualifications

• B.C.A Preferred.
• B.Sc - C.S/I.T Preferred.
• Any Degree

Additional Information

Who Can Apply?

• Excellent written and verbal communication skills.
• Good knowledge on Email, Phone, Chat etc
• Handling inbound calls / emails / chats.
• Good knowledge on Microsoft Excel, Word, Outlook etc
• Good knowledge on Quotations, Invoices etc
• Good in Negotiations.
• Experience in Managing Customers & Suppliers/Vendors.
• Confident in taking up new challenges
• Socially adaptable.
• In-depth knowledge of the industry and its current events preferred.
• The ability to handle pressure and meet deadlines.
• Skill in prioritizing and triaging obligations.
• Excellent time management and organization.
• Experience in IT Hardware/Networking Industry preferred.
• Experience range between 1 to 3 years