Application Support Engineer

Amantya Technologies; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Amantya Technologies, Inc., a USA-based product engineering and system integration company with operations in India (Gurugram, Bangalore & Nagpur), is hiring for an Application Support role in Delhi. The ideal candidate has 3-5 years of experience in a call centre or customer service role and a proven track record of handling inbound and outbound calls.

You will log user issues in a ticketing system, troubleshoot basic technical problems, and escalate complex issues to the appropriate teams.

Qualifications

• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and systems (CRM, ticketing).
• Excellent verbal and written communication to interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Experience in providing first-level support and resolving user queries and complaints.
• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving and attention to detail.
• Adaptability to learn new tools quickly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to remain composed during high-pressure situations.

Skills

Call centre experience

Communication skills

Troubleshooting

First-level support

Customer service

Empathy

Team collaboration

Tools

CRM software

Ticketing systems

Job description

Hello,

Greetings for the Day!

About Amantya Technologies, Inc.

Amantya Technologies is a leading USA-based product engineering and system integration companywith operations in the USA and India (Gurugram, Bangalore & Nagpur). A global organization with proven expertise in next-generation technologies like 5G, IoT, AI ML, edge, and cloud services, Amantya works with some of the worlds best brands, including Fortune 500 companies. The companyspecializes in building 5G-based solutions for its customers across Radio Access Network (RAN), Core, Management, and Orchestration. It creates better business outcomes and helps its clientele stay competitive by leveraging solution accelerators, partner solutions, and deep domain expertise in wireless protocols, integration, testing, and hardware design and development. The company’s services portfolio includes telecom, automobile, retail, healthcare verticals, and multiplying.

For more information, please visit amantyatech.com., https://lnkd.in/diaWKv3h, https://www.linkedin.com/feed/update/urn:li:activity:6960961073172668416.

Title: Application Support

Location: Delhi

Experience: 3-5 Years

Experience:

• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and

systems (e.g., CRM software, ticketing systems).

• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Ability to maintain composure and professionalism during high-pressure situations.