Amazon NA Chat Support

Zoho; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Vrinda International is seeking an Amazon NA Chat Support professional to join its IT services team in India. You will be the primary contact for customers, resolving inquiries via chat platforms and ensuring high satisfaction for a North American user base.

The role requires a minimum of 6 months in customer-facing roles, strong English writing skills, and a detail-oriented, empathetic approach. You will handle live chat, analyze issues, and maintain accurate interaction histories across chat

Qualifications

• Minimum 6 months of relevant experience in a customer-facing role.
• Strong written English communication skills.
• Ability to solve problems and think critically.
• Detail-oriented with high accuracy in responses.

Responsibilities

• Address and resolve customer queries promptly via live chat.
• Analyze issues to identify root causes and provide effective solutions.
• Manage multiple conversations simultaneously with composure.
• Maintain a customer-service mindset to ensure positive experiences.
• Craft clear, professional written responses in English and track history in chat tools.

Skills

Customer service

Written English

Problem solving

Attention to detail

Chat support

Empathy

Multitasking

Tools

Chat handling systems

Job description

Jaipur, Rajasthan, India | Posted on 10/10/2026

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Job Description

Summary

We are seeking a dedicated Amazon NA Chat Support professional to join our IT Services team. In this role, you will serve as the primary point of contact for customers, utilizing your expertise to resolve inquiries efficiently via chat platforms. This position is vital for maintaining high customer satisfaction standards and ensuring seamless communication with our North American user base. The ideal candidate will possess a strong foundation in problem-solving and a commitment to delivering exceptional service.

Responsibilities

• Address and resolve customer queries promptly through live chat interactions.
  
• Analyze issues to identify root causes and provide effective solutions.
  
• Maintain a high level of attention to detail while managing multiple conversations simultaneously.
  
• Uphold a customer service-oriented approach to ensure positive user experiences.
  
• Compose clear, professional, and grammatically correct written responses in English.
  
• Navigate chat tools effectively to handle support tickets and track interaction history.
  

Requirements

Requirements:

• A minimum of 6 months of relevant work experience in a customer-facing role.
  
• Demonstrated proficiency in problem-solving and critical thinking.
  
• Strong command of written English communication skills.
  
• Ability to focus intently on details to ensure accuracy in responses.
  
• A natural inclination toward customer service and empathy.
  
• Practical experience with chat handling systems and query resolution processes.