Customer Support Associate (UK Proces)

iPath Infotech; Ahmedabad District; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

UK Day Shift

5 Days Working

Professional growth

International clients

Job summary

Ipath Infotech Pvt. Ltd. is seeking a Customer Support Associate – UK Process to interact with international clients, analyze data, and provide timely support using MS Excel.

The role requires strong written and verbal English, data handling experience, and the ability to work with cross-functional teams to ensure optimal client satisfaction.

Qualifications

• Excellent written and verbal communication in English.
• Good working knowledge of MS Excel.
• Prior experience in Data Analysis or handling data/reporting activities.
• Experience in Client Handling / Customer Support.
• Strong analytical and problem-solving skills.
• Good interpersonal and relationship-management abilities.
• Ability to work independently as well as in a team.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Handle client/customer queries professionally through appropriate communication channels.
• Maintain excellent written and verbal communication with clients and internal teams.
• Manage client interactions and ensure high customer satisfaction.
• Analyze and interpret data to support business and operational needs.
• Prepare, maintain, and update reports using MS Excel.
• Perform data-related tasks with accuracy and attention to detail.
• Coordinate with internal teams to resolve client issues and ensure timely resolution.
• Maintain proper records of customer interactions, queries, and resolutions.
• Follow established processes, quality standards, and service guidelines.

Skills

Written and verbal English

MS Excel

Data analysis

Client handling / customer support

Analytical thinking

Attention to detail

Tools

MS Excel

Job description

Position - Customer Support Associate – UK Process

Job Location - Ahmedabad, Gujarat

Shift Timings :

• UK Day Shift: 12:30 PM – 09:30 PM l 01:30 PM – 10:30 PM

Working Days - 5 Days Working

Job Summary

Ipath Infotech Pvt. Ltd. is looking for a Customer Support Associate – UK Process who possesses excellent communication skills, strong client-handling abilities, and good knowledge of MS Excel and data analysis. The ideal candidate should be comfortable interacting with clients, analyzing data, and providing timely and effective support.

Key Responsibilities

• Handle client/customer queries professionally through appropriate communication channels.
• Maintain excellent written and verbal communication with clients and internal teams.
• Manage client interactions and ensure a high level of customer satisfaction.
• Analyze and interpret data to support business and operational requirements.
• Prepare, maintain, and update reports using MS Excel.
• Perform data-related tasks with accuracy and attention to detail.
• Coordinate with internal teams to resolve client issues and ensure timely resolution.
• Maintain proper records of customer interactions, queries, and resolutions.
• Follow established processes, quality standards, and service guidelines.

Required Skills & Experience

• Excellent written and verbal communication skills in English.
• Good working knowledge of MS Excel.
• Prior experience in Data Analysis or handling data/reporting-related activities.
• Previous experience in Client Handling / Customer Support.
• Strong analytical and problem-solving skills.
• Good interpersonal and relationship-management skills.
• Ability to work independently as well as in a team.
• Strong attention to detail and ability to manage tasks within deadlines.

Preferred Candidate Profile

• Candidates with experience in UK Process / International Customer Support will be preferred.
• Candidates should be comfortable working in UK Day Shift timings.
• Immediate joiners or candidates with a short notice period may be preferred.

What We Offer

• 5 Days Working
• UK Day Shift
• Professional and growth-oriented work environment
• Opportunity to work with international clients