Assistant Manager – International Process (UK Client)

Eben Telecom Pvt. Ltd.; Ernakulam; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Eben Telecom Pvt. Ltd. in Kerala is hiring an Assistant Manager – International Process for UK client operations. You will manage daily operations, lead a small team, monitor KPIs, SLA and productivity, and handle escalations.

The role requires a Bachelor's degree, 4–7 years in BPO, 1–2 years as a Team Leader or AM, strong English, and UK client experience preferred; basic Excel and reporting skills are expected.

Qualifications

• Bachelor's degree in any field.
• 4–7 years of experience in BPO, preferably in an international process.
• 1–2 years of experience as a Team Leader or Assistant Manager.
• Good spoken and written English.
• UK client/customer experience preferred.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.

Responsibilities

• Manage daily operations and ensure smooth workflow.
• Lead and support the team to achieve performance targets.
• Monitor KPI, SLA, quality, productivity, and attendance.
• Handle customer and client escalations.

Skills

Team management

English communication

Problem solving

UK client experience

Education

Bachelor's degree

Tools

MS Excel

Job description

Assistant Manager – International Process (UK Client)

Position

Assistant Manager – International Process (UK Client)

Join Our Team

• Manage daily operations and ensure smooth workflow.
• Lead and support the team to achieve performance targets.
• Monitor KPI, SLA, quality, productivity, and attendance.
• Handle customer and client escalations.
• Bachelor's degree in any field.
• 4–7 years of experience in BPO, preferably in an international process.
• 1–2 years of experience as a Team Leader or Assistant Manager.
• Good spoken and written English.
• UK client/customer experience preferred.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.
• Ability to handle escalations and work effectively under pressure.

• Bachelor's degree in any field.
• 4–7 years of experience in BPO, preferably in an international process.
• 1–2 years of experience as a Team Leader or Assistant Manager.
• Good spoken and written English.
• UK client/customer experience preferred.
• Good knowledge of KPI, SLA, quality, and productivity.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and reporting.
• Ability to handle escalations and work effectively under pressure.

Explore this exciting career opportunity and take the nextstep in your professional journey with us.