Customer Support Associate - Semi Voice / Fintech (Immediate Joiners)

Kiaaka Global; Bengaluru; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

Free Lunch / Dinner

Excellent Work Culture

Job summary

Kiaaka Global in Bengaluru (HSR Layout) is hiring a Customer Support Executive (Semi-Voice) to handle fintech product inquiries and account-related issues from our office. This in-office role offers day and rotational shifts with meal support.

Ideal candidates will have at least 1 year in voice or customer service, excellent English and Hindi, and be ready to join immediately. The position comes with an attractive package and growth opportunities in a fast-growing fintech environment.

Qualifications

• Male candidates only (as per operational needs).
• Minimum 1 year of experience in Voice Process / Customer Service within the BPO sector.

Responsibilities

• Assist customers with fintech product inquiries, account-related queries, and issue resolutions via a mix of voice calls and written support (Semi-Voice).
• Provide high-quality service while maintaining compliance with process guidelines and resolution SLAs.
• Ensure high customer satisfaction levels through efficient, polite, and prompt communication.

Job description

Customer Support Executive Semi-Voice (Fintech) | Up to 3.5 LPA | Day/Rotational Shifts - ONLY MALE CAN APPLY

Job Highlights:

• Role: Customer Service Executive (Semi-Voice Process)
• Industry: Fintech / Financial Services
• Salary: Up to 3.50 LPA (Based on experience)
• Location: HSR Layout, Bengaluru (In-office / Walk-in Interviews)
• Perks: Free Lunch / Dinner + Excellent Work Culture
• Joining: Immediate Joiners Preferred

Job Description:

Are you looking to fast-track your career in the booming Fintech industry? We are hiring dynamic, target-driven Customer Service Executives (Semi-Voice Process) for our office in HSR Layout, Bengaluru.

If you have great communication skills, a background in BPO customer service, and are ready to join immediately.

Key Responsibilities:

• Assist customers with Fintech product inquiries, account-related queries, and issue resolutions via a mix of voice calls and written support (Semi-Voice).
• Provide high-quality service while maintaining compliance with process guidelines and resolution SLAs.
• Ensure high customer satisfaction levels through efficient, polite, and prompt communication.

Candidate Requirements:

• Gender: Male candidates only (as per operational needs)
• Experience: Minimum 1 year of experience in Voice Process / Customer Service within the BPO sector (Mandatory).
• Education: 12th Pass (HSC) or Any Graduate.
• Languages: Excellent spoken English and Hindi (Mandatory).
• Work Arrangement:
  • 6 Days Working | 1 Rotational Off
  • Rotational Shifts (Day/Night shifts with free meal support)
• Notice Period: Immediate Joiners Only

Perks & Benefits:

• Attractive Package: Up to 3.50 LPA + Incentives.
• Complimentary Meals: Free Lunch or Dinner provided daily based on your shift.
• Work Location: Prime location in HSR Layout with great connectivity.
• Growth: High potential for fast-track career growth within the Fintech space.

Walk-In Interview & Contact Details:

Location: HSR Layout, Bengaluru

Contact Numbers: 8217032252 / 99646 40472

Note:

This is a HOT VACANCY with immediate selection and spot offer letters for shortlisted candidates.