International voice Support

Firstsource; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Firstsource Solutions Limited, based in Bengaluru, India, is hiring for International Voice Support. You will handle calls from international customers, understand problems, and provide effective solutions to ensure customer satisfaction. Freshers can apply, and rotatio​nal/night shifts are required.

Strong English communication and a positive attitude are essential for success. The role focuses on delivering quality support across product, service, billing, and account queries while recording

Qualifications

• Good spoken English and clear communication required.
• Experience in international voice / customer support is advantageous.
• Willing to work in rotational shifts and night shifts.
• Freshers can apply.

Responsibilities

• Handle calls from international customers.
• Understand customer problems and provide the right solution.
• Answer customer questions politely and professionally.
• Help customers with product, service, billing, or account-related queries.
• Record customer details and call information in the system.
• Escalate difficult issues to the concerned team.
• Maintain good call quality and customer satisfaction.
• Follow company rules and processes.

Skills

Good spoken English

Good communication

Basic computer knowledge

Positive attitude

Customer-handling

Night shifts

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

International Voice Support

Job Responsibilities

• Handle calls from international customers.
• Understand customer problems and provide the right solution.
• Answer customer questions politely and professionally.
• Help customers with product, service, billing, or account-related queries.
• Record customer details and call information in the system.
• Escalate difficult issues to the concerned team.
• Maintain good call quality and customer satisfaction.
• Follow company rules and processes.

Skills Required

• Good spoken English.
• Good communication and listening skills.
• Basic computer knowledge.
• Positive attitude and good customer-handling skills.
• Ability to work in rotational shifts/night shifts.
• Freshers can apply.

Qualification

• Good English communication is required.
• International voice/customer support experience is an advantage.

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens