Customer Support Associate - International process

Gratitude India; Mumbai, Pune District, Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Gratitude India invites graduates with 1–3 years of international voice experience to join our telecom activation support team. You will handle inbound calls, resolve queries, and coordinate with technicians and internal teams to ensure smooth activations.

Candidates should have strong English communication, good customer handling, active listening, and problem-solving skills, with flexibility for rotational shifts.

Qualifications

• Graduate with 1–3 years of international voice experience, preferably in telecom.
• Strong English communication, customer handling, active listening and problem-solving skills with rotational-shift flexibility.

Responsibilities

• Handle inbound customer calls
• Resolve queries
• Manage escalations
• Coordinate with technicians and internal teams

Skills

International voice experience

English communication

Education

Graduate

Job description

Hiring graduates with 1–3 years of international voice experience for a telecom activation process. Handle inbound customer calls, resolve queries, manage escalations and coordinate with technicians and internal teams.

Required Candidate profile

Graduate with 1–3 years of international voice experience,preferably in telecom.Strong English communication,customer handling,active listening andproblem-solvingskillswithrotational-shift flexibility