Technical Customer Support Executive / Customer Service Associate

Gratitude India

Gurugram District, Delhi

On-site

INR 260,000 - 380,000

Full time

6 days ago

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Job summary

Gratitude India is seeking graduates with international voice experience to join immediately in Gurugram. You will handle global customer queries through voice and chat and troubleshoot SaaS product issues.

Strong English communication and customer handling skills are essential, with upselling and rotational/night-shift flexibility encouraged.

Qualifications

Graduate with international voice experience and strong English communication.
Excellent troubleshooting and customer handling skills.
Available for immediate joiner and night shift rotation.
Experience in upselling desirable.

Responsibilities

Handle global customer queries via voice and chat.
Troubleshoot SaaS product issues.
Resolve customer concerns and meet service KPIs.
Achieve customer service and sales KPIs.

Skills

International voice experience

Excellent English communication

Troubleshooting skills

Customer handling

Upselling

Night shift flexibility

Education

Graduate

Job description

Hiring graduates with international voice experience. Immediate joiners required. Handle global customer queries through voice/chat, troubleshoot SaaS product issues, resolve customer concerns and achieve customer service and sales KPIs.

Required Candidate profile

Graduate with international voice experience,excellentEnglish communication and strong troubleshooting skills. Immediate joiner with customer handling, upselling and rotational/night-shift flexibility

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