Hiring International Voice Process Telecom Process

Udyora Careers; Hyderabad; On-site; INR 350,000 - 480,000; Full time

Job summary

Udyora Careers in India is hiring for an International Inbound Voice Support role. You will handle telecom customers, resolving network, connectivity, broadband, WiFi, and service interruptions, while maintaining professional communication.

The role requires a minimum of 2 years international chat experience (mandatory) with at least 6 months telecom exposure; graduates or undergraduates may apply. Willingness to work in 24/7 shifts is essential.

Qualifications

• Minimum 2 years of international chat experience (mandatory).
• At least 6 months of telecom experience mandatory.
• Graduates or undergraduates may apply.
• Willingness to work in 24/7 shifts.

Responsibilities

• Handle international inbound VOICE for telecom customers.
• Resolve issues related to network, connectivity, broadband, WiFi, and service interruptions.
• Provide clear and professional communication to ensure customer satisfaction.
• Achieve First Call Resolution (FCR) and adhere to process guidelines.
• Accurately document customer interactions in CRM/ticketing tools.
• Adhere to quality, compliance, and productivity standards.

Skills

International chat experience

First Call Resolution

Telecom exposure

Education

Graduates / Undergraduates

Tools

CRM

Job description

Handle international inbound VOICE for telecom customers

Resolve issues related to network, connectivity, broadband, WiFi, and service interruptions

Provide clear and professional communication to ensure customer satisfaction

Achieve First Call Resolution (FCR) and adhere to process guidelines

Accurately document customer interactions in CRM/ticketing tools

Adhere to quality, compliance, and productivity standards

Eligibility Criteria

Minimum 2 years of International Chat experience (mandatory)

Of which 6 months of Telecom experience is mandatory

Graduates / Undergraduates can apply

Willingness to work in 24/7 shifts"