Customer Support Associate - Agility Process (Freshers Welcome)

Nexgenhiringexperts; Visakhapatnam; On-site; INR 134,000 - 201,000; Full time

Benefits offered by this job

2-Way Cab Facility

Performance-based incentives

Career development opportunities

Job summary

A leading customer service company in Visakhapatnam is seeking a Customer Support Associate. This role is open to freshers and offers comprehensive training, a competitive salary, and a 2-way cab facility. Candidates are expected to provide support via phone or chat, resolve queries, and maintain high-quality service standards. Join us to kickstart your career in customer support with great learning opportunities!

Qualifications

• Freshers welcome, no previous experience required.
• Ability to work in day shifts.
• Adapt to rotational week-offs.

Responsibilities

• Provide customer support via phone or chat as part of the Agility process.
• Resolve customer queries and provide solutions in a professional and timely manner.
• Achieve performance targets and maintain quality standards.
• Maintain clear communication with customers, ensuring satisfaction.
• Work within a team environment to meet department goals.

Skills

Excellent communication skills in Hindi

Manageable English

Customer service mindset

Problem-solving skills

Team player

Team player

Day shift

Rotational week offs

Job description

Customer Support Associate - Agility Process (Freshers Welcome)

Job Openings Customer Support Associate - Agility Process (Freshers Welcome)

About the job Customer Support Associate - Agility Process (Freshers Welcome)

Job Title: Customer Support Associate - Agility Process (Freshers Welcome)

Company: Concentrix

Key Highlights:

• Role: Customer Support Associate Agility Process
• Languages:
  • Excellent Hindi
  • Manageable English
• Experience: Freshers Welcome No prior experience required.
• Shift: Day Shift
• Work Schedule: 6 Working Days and Rotational Week Offs
• Cab Facility: 2-Way Cab Facility provided.
• Location: Not specified, please confirm with the company.

Responsibilities and Duties:

• Provide customer support via phone or chat as part of the Agility process.
• Resolve customer queries and provide solutions in a professional and timely manner.
• Achieve performance targets and maintain quality standards.
• Maintain clear communication with customers, ensuring satisfaction and positive experience.
• Work within a team environment to meet the goals of the department.

Skills Required:

• Excellent communication skills in Hindi and manageable English.
• Freshers welcome no previous experience required.
• Customer service mindset and problem‑solving skills.
• Ability to work in day shifts and adapt to rotational week‑offs.
• Team player with a positive attitude.
• Competitive salary with performance‑based incentives.
• 2‑way cab facility for a convenient commute.
• Opportunities to develop your career in the customer support field.

Join Concentrix and start your career in customer support with great learning opportunities! Freshers are welcome!