Customer Support Executive II Gurugram II Noida

Expert Staffing Solutions New Delhi; New Delhi, Gurugram District, Dadri; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Both side cabs

Complimentary meals during working hours

Opportunities for career growth

5 days working

Job summary

Expert Staffing Solutions New Delhi is looking for a Customer Service Representative in Delhi. The role involves handling customer inquiries via phone, identifying issues, and providing solutions, with a strong emphasis on professional customer interaction. Candidates should have a minimum of 6 months experience in international voice processes and excellent communication skills. Perks include both side cabs, complimentary meals, and opportunities for growth within a 5-day work week.

Qualifications

• Graduates freshers can also apply.
• Minimum 6 months of experience in International voice process required.
• Willingness to work in 24x7 shift timings.

Responsibilities

• Handle customer inquiries and respond to questions via phone.
• Identify problems and provide effective solutions.
• Handle dissatisfied customers professionally.

Skills

Excellent verbal communication skills

Problem-solving skills

Empathy

Education

Graduate degree

Job description

Role & responsibilities

• Handling Customer Inquiries and respond to customer questions via phone.
• Identify problems customers face and provide effective solutions.
• Handling dissatisfied customers professionally is a major responsibility.
• This includes listening, empathizing, and resolving complaints in a timely manner.
• Gather insights about customer needs, preferences, and repeated problems, which helps improve products and services

Preferred candidate profile

• Graduates freshers can also apply
• Minimum 6 months of experience required in International voice process
• Willingness to work in 24x7 shift timings.
• Excellent verbal and written communication skills.

Perks and benefits

• Both side cabs.
• Complimentary meals during working hours.
• Opportunities for career growth and advancement within the organization.
• 5 days working