Customer Support Associate

Onsite; Ernakulam, Palakkad, Delhi; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Onsite invites applications for a Customer Success Associate to strengthen client relationships, support product demos, and drive offline sales. The role requires regular field visits and strong communication across Kannada, Malayalam, Hindi, and English.

You will coordinate with internal teams to ensure service delivery, maintain records of interactions and renewals, and support accounts and billing processes. This is a full-time, permanent position based in India with hands-on customer contact.

Qualifications

• UG: Any Graduate
• Experience in client support or CRM is beneficial
• Willingness to travel for client visits

Responsabilités

• Conduct regular client visits (1-2 times a week) for meetings, product demos, and support.
• Build and maintain strong, long-term customer relationships.
• Provide proactive support to clients and resolve queries efficiently.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Maintain records of client interactions, follow-ups, and visits.
• Support renewal activities and billing processes.

Connaissances

Client Support

Accounting Operations

Billing

Client Success

Client Onboarding

Client Relationship

Client Training

Formation

Any Graduate

Description du poste

Job description

Job Description:

CRM Associate-Two south languages:,Kannada, Malyalam

Hindi english must know

We are seeking a motivated and dynamic Client Relationship Associate (RM) to join our team. The ideal candidate will be responsible for building and maintaining strong client relationships, supporting product demos, and driving offline sales and support visits. This role involves both communication and on-ground presence to ensure excellent customer experience.

Key Responsibilities:

• Conduct regular client visits (1-2 times a week) for sales meetings, product demonstrations, and support.
• Build and maintain strong, long-term customer relationships.
• Provide proactive support to clients and resolve queries efficiently.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Maintain records of client interactions, follow-ups, and visits.
• Male candidate should be given Preference due to offline visits.
• Candidate have experience of accounts and billing.
• Renewal support

Role: Customer Success AssociateIndustry Type: Software ProductDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success

Role: Customer Success AssociateIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with are preferred keyskillsClient SupportAccounting OperationsBillingClient SuccessClient OnboardingClient Relationship

Role & responsibilities

Preferred candidate profile

Role: Customer Success - OtherIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with are preferred keyskillsClient SuccessClient OnboardingClient Training

About company

Company Introduction

Onsite is a well-funded startup, founded by alumni from IIT and ISB and backed by VC funds and some of the leading Tech Entrepreneurs of India. Onsite aims to transform the construction industry through digitization and are building a Mobile-first Project Expense and Collaboration tool for MSME Contractors. Onsite mobile application is currently in use by 100,000+ Contractors, Project Managers and Supervisors in more than 500 cities of India.

https://onsiteteams.com/

https://play.google.com/store/apps/details?id=com.app.onsite

Company Info

Company InfoAddress:F67, Plot 2, Manish Global Mall, Sec 22, Dwarka , NEW DELHI, Delhi, India