associate support consultant

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Allscripts(India) LLP is seeking an Associate Support Consultant for an onsite role in Pune. You will be the first line of support, resolving issues, answering questions, and guiding clients through product usage via phone, email, or chat.

Key duties include logging and tracking support cases, collaborating with product teams on bugs/feedback, reproducing issues, and assisting in identifying root causes. A strong communication skillset and eagerness to learn are essential.

Qualifications

• Bachelor's degree in any stream with technical/computer science inclination
• Strong verbal and written communication skills
• Curious, tech-friendly and eager to learn troubleshooting basics

Responsibilities

• Resolve client issues related to product functionality and system setup
• Log, track, and document support cases
• Collaborate with product teams to escalate bugs or provide feedback
• Reproduce client issues and assist in root cause identification
• Learn continuously through mentorship and knowledge base usage

Skills

Verbal & written communication

Troubleshooting basics

Curious/tech-friendly

Education

Bachelor's degree in Technical/Computer Science

Job description

Job Summary

Associate Support Consultant- Onsite, Pune

As an Associate Support Consultant, you ll be the first line of support for our clients - solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

Responsibilities

• Resolving client issues related to product functionality and system setup
• Logging, tracking, and documenting support cases
• Collaborating with product teams to escape bugs or feedback
• Reproducing client issues and assisting in root cause identification
• Learning continuously through mentorship and knowledge base use

Who You Are

• Bachelors degree in any stream - Technical/Computer Science
• Strong verbal and written communication skills
• Curious, tech-friendly, and eager to learn troubleshooting basics

Bonus If You Have

• 1-3 years of experience in a customer or product support role
• Basic familiarity with cloud, app support, or healthcare software

Working Style

• Standard weekday hours, which would include standard US working hours night shifts; with occasional after-hours or holiday support when needed
• Work from office in a professional office space setup

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.