Customer Support Associate

Shashwath Solution; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Shashwath Solution in Chennai is seeking a Customer Support Associate to assist business customers by answering questions over phone calls and providing exceptional service. You will aim to resolve issues and ensure a positive experience for every caller.

The role requires freshers or candidates with 0-2 years of experience, a high school diploma or higher, and basic Windows knowledge. It offers a full-time, on-site position in Tamil Nadu with standard working hours.

Qualifications

• Good English communication skills.
• Friendly and customer-focused attitude.
• Ability to understand customer concerns and solve problems.
• Basic knowledge of Windows computers.
• Good time management and ability to work independently.

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills

English communication

Friendly attitude

Customer-focused

Problem solving

Windows basics

Time management

Education

High school diploma or higher

Job description

• As a Customer Support Associate, you will help business customers by answering their questions over phone calls.
• Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills Required

• Good English communication skills.
• Friendly and customer-focused attitude.
• Ability to understand customer concerns and solve problems.
• Basic knowledge of Windows computers.
• Good time management and ability to work independently.

Qualifications

• High school diploma (or equivalent) or higher.
• 0-2 years of experience (Freshers can apply).