Customer Support Associate

Technotask Business Solutions Pvt Ltd; Bhopal; On-site; INR 180,000 - 300,000; Full time

Job summary

Technotask Business Solutions Pvt Ltd in Bhopal is seeking a Customer Support Associate for on-site duties, handling queries via phone, email and chat. You will provide product information, resolve issues, and maintain CRM records to ensure consistent service across multiple client projects.

The role requires strong communication, patience, and the ability to thrive in a fast-paced, target-driven environment with rotational shifts.

Qualifications

• Strong verbal and written communication skills.
• Customer service and problem-solving abilities with empathy and patience.
• Basic computer proficiency including CRM or ticketing tools and email/chat platforms.
• Ability to follow processes, manage time effectively, and work in a fast-paced, target-driven environment.
• Prior experience in customer support or BPO is an advantage.
• Comfort with rotational shifts, including weekends/holidays as per business needs.
• Minimum educational qualification: high school diploma or equivalent; bachelor’s degree preferred.
• Professional attitude, reliability, and willingness to learn about diverse industries and client offerings.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Provide accurate product and service information and resolve issues.
• Escalate complex cases to appropriate teams.
• Maintain detailed records of interactions in the CRM system.
• Follow standard operating procedures and meet performance metrics.
• Collaborate with team to ensure consistent service quality across client projects.

Skills

Strong verbal and written comms

Customer service

Problem solving

Basic computer skills

Process adherence

Shift flexibility

Willingness to learn

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Company Description

Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience and business process solutions provider, founded in March 2020. The company delivers omnichannel support services that enhance customer interactions and drive operational excellence for clients worldwide. Technotask operates 13 centers across India, Egypt, and the UAE, supporting over 20 global clients across 48 Lines of Business. With expertise across industries such as FinTech, Retail, E-Commerce, Health-Tech, and SaaS, Technotask offers services spanning voice, email, chat, catalogue management, logistics support, automation, and backend support. The organization emphasizes innovation, quality, and continuous improvement in reshaping the future of customer experiences.

Role Description

This is a full-time, on-site Customer Support Associate role based in Bhopal. The Customer Support Associate will handle customer queries via phone, email, and chat, ensuring timely, accurate, and courteous responses. Responsibilities include resolving issues, providing product and service information, escalating complex cases to appropriate teams, and maintaining detailed records of interactions in the CRM system. The role involves following standard operating procedures, meeting defined performance metrics, and contributing to continuous improvement of customer service processes. The associate will collaborate with team members and supervisors to ensure consistent service quality across multiple client projects.

Qualifications

• Strong verbal and written communication skills, with the ability to listen actively and explain information clearly.
• Customer service and problem-solving skills, including empathy, patience, and the ability to handle difficult interactions professionally.
• Basic computer proficiency, including typing skills, use of CRM or ticketing tools, and familiarity with email and chat platforms.
• Ability to follow processes, manage time effectively, and work in a fast-paced, target-driven environment.
• Prior experience in customer support, contact centers, or BPO environments is an advantage.
• Comfort working in rotational shifts, including weekends or holidays as per business requirements.
• Minimum educational qualification: high school diploma or equivalent; a bachelor's degree is preferred.
• Professional attitude, reliability, and a willingness to learn about diverse industries and client offerings.