Technical Support Associate | International BPO

Talent Acquaintance; New Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a proactive customer support professional to deliver exceptional chat-based service, resolve inquiries, and maintain accurate CRM records.

You will collaborate with internal teams, stay updated on products, and thrive in a fast-paced, team-oriented environment to achieve high customer satisfaction. The role demands strong written and verbal communication, keen problem-solving, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Experience in customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to explain complex ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and quality assurance.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support

Customer service

Written communication

Verbal communication

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.