Technical Support Associate | International BPO

Talent Acquaintance; Dadri; On-site; INR 240,000 - 320,000; Full time

Job summary

Talent Acquaintance in Dadri, Uttar Pradesh, is seeking professionals for chat-based customer support roles. The position emphasizes delivering exceptional service, resolving inquiries, and maintaining accurate CRM records.

Strong writing and communication skills are essential, with a focus on problem solving and teamwork. Candidates should be adept at handling multiple tasks in a fast-paced environment, continuously updating product knowledge, and contributing to a positive customer experience.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills; ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Attention to detail to ensure accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

CRM software

Written communication

Problem solving

Education

Bachelor’s not required

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.