Technical Support Associate | International BPO

Talent Acquaintance; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support specialist to deliver exceptional service and resolve inquiries efficiently.

You will handle multiple chats, maintain accurate CRM records, and stay informed about product details to assist customers effectively.

Qualifications

• Experience in a customer-facing role, preferably chat/non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate ideas clearly.
• Strong problem-solving with critical and creative thinking.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with focus on accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex complaints with strong problem-solving skills.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of interactions using CRM.
• Stay updated on products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Verbal communication

CRM software

Problem-solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.