Technical Support Associate | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 223,000 - 357,000; Full time

Job summary

Talent Acquaintance in Coimbatore, Tamil Nadu invites applications for a chat-based customer support role. The person will provide exceptional service through chat, respond to inquiries, and resolve issues professionally while maintaining accurate records in CRM systems.

The role emphasizes strong problem-solving, clear written and verbal communication, and teamwork to achieve customer satisfaction goals in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM software and support tools.
• Attention to detail and quality in customer interactions.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication skills

Written communication

CRM proficiency

Problem solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.