Customer Support Associate

Superset; Bengaluru; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Superset, India's largest University Recruitment Platform, is seeking a Customer Support Associate to help clients navigate the platform, resolve queries, and ensure a smooth experience. You will respond to inquiries by email and phone, understand client needs, document issues, and contribute to knowledge base articles.

This role offers growth in a collaborative, learning-oriented SaaS environment based in Bengaluru.

Qualifikationen

• Minimum 1 year of experience in Customer Support or a related role.
• Strong verbal and written communication skills.
• Ability to analyse and resolve customer queries effectively.
• Detail-oriented with strong problem-solving skills.
• Experience in a SaaS or technical support environment is preferred.
• Collaborative and ownership-driven work culture.
• Opportunity to contribute ideas and improve processes.
• Learning-oriented environment with scope for growth.

Aufgaben

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions using the platform.
• Follow up with customers to ensure timely issue resolution.
• Maintain accurate records of customer interactions and reported issues.
• Contribute to internal documentation, including FAQs and knowledge base articles.

Kenntnisse

Customer support

Communication skills

Problem solving

SaaS experience

Detail oriented

Jobbeschreibung

Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions using the platform.
• Follow up with customers to ensure timely issue resolution.
• Maintain accurate records of customer interactions and reported issues.
• Contribute to internal documentation, including FAQs and knowledge base articles.

Required Qualifications

• Minimum 1 year of experience in Customer Support or a related role.
• Strong verbal and written communication skills.
• Ability to analyse and resolve customer queries effectively.
• Detail-oriented with strong problem-solving skills.
• Experience in a SaaS or technical support environment is preferred.
• Collaborative and ownership-driven work culture.
• Opportunity to contribute ideas and improve processes.
• Learning-oriented environment with scope for growth.

Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.