Associate - Customer Relationship Manager

Superset; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Superset is looking for an Associate Customer Relationship Manager in Bengaluru to enhance customer experience on their platform. Your role will include responding to customer queries, understanding client needs, and ensuring timely resolutions.

The ideal candidate will have at least one year of experience in Customer Support, exceptional communication skills, and a detail-oriented approach. Join a collaborative team focused on process improvement and customer satisfaction.

Qualifications

• Minimum 1 year of experience in Customer Support or a related role.
• Strong verbal and written communication skills.
• Ability to analyze and resolve customer queries effectively.

Responsibilities

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions.
• Follow up with customers to ensure timely issue resolution.

Skills

Customer Support Experience

Verbal Communication

Written Communication

Problem-Solving Skills

Job description

Job Title: Associate Customer Relationship Manager

About Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Associate Customer Relationship Manager will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions using the platform.
• Follow up with customers to ensure timely issue resolution.
• Maintain accurate records of customer interactions and reported issues.
• Contribute to internal documentation, including FAQs and knowledge base articles.

Required Qualifications

• Minimum 1 year of experience in Customer Support or a related role.
• Strong verbal and written communication skills.
• Ability to analyse and resolve customer queries effectively.
• Detail-oriented with strong problem-solving skills.
• Experience in a SaaS or technical support environment is preferred.

Work Environment

• Collaborative and ownership-driven work culture.
• Opportunity to contribute ideas and improve processes.
• Learning-oriented environment with scope for growth.

Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.