Customer Support and Sales Executive (multiple openings)

Bucketlistt; Dehradun; On-site; INR 201,000 - 246,000; Full time

Benefits offered by this job

Booking incentives

Job summary

Bucketlistt is hiring a voice-based customer support executive in Dehradun to assist travellers with selecting experiences and converting leads into confirmed bookings. This on-site role involves handling calls, WhatsApp chats, and emails daily, ensuring smooth coordination with operators and post-service follow-up.

Applicants should have 0–2 years in calling or sales, fluent Hindi and English (Gujarati a plus), and comfort with CRM, WhatsApp Business, basic Excel, and AI-assisted calls.

Qualifications

• 0 to 2 years in calling, customer support or sales (freshers welcome).
• Clear spoken Hindi and English; Gujarati or regional language is a plus.
• Comfort with CRM and telecalling tools, WhatsApp Business, basic Excel, and AI tools for calls.

Responsibilities

• Handle inbound and outbound calls, WhatsApp chats and emails every day.
• Help travellers pick the right experience and convert leads into bookings.
• Confirm slots with operators, share booking details, and handle changes, cancellations and refunds.
• Follow up after the experience for feedback and reviews.
• Log every lead and interaction in our CRM, and flag recurring issues.

Skills

Communication skills

Customer focus

Calm under pressure

Tools

WhatsApp Business

CRM software

Excel basics

AI tools for calls

Job description

Dehradun · 0 to 2 years · Rs. 18,000 to 22,000 per month + booking incentives · Multiple openings

Hey! We're hiring people to be the voice of bucketlistt.com on every call.

What we're building

bucketlistt.com is a curated marketplace for travel and adventure experiences, starting from Rishikesh and expanding city by city. Alongside it we run OkGhumo, the operating system adventure operators use to run their business. Think of what Zomato and Petpooja did for the food industry, or what BookMyShow did for movies, built ground up for adventure experiences in India.

Why this role, why now

Calls are our most important channel. In this business trust is the product, and a missed or badly handled call is a lost booking or a refund.

Our gunpowder

• Founders: Shubham Makhecha, CEO (CA, AIR 36, ex-PwC, ex-Accenture), Nitant Desai, CFO/COO (CA, ex-PwC), and Divyam Shah, CTO (techie, ex-Prepseed)
• VC-backed: we have raised two rounds, close to $1 million in total
• Live in 3 cities, with more than Rs. 20 crores of bookings managed in the last 9 months by a very lean team

Who we're looking for

• Not an a**hole. Arrogance is a deal breaker
• Warm, patient and calm, even with an upset customer
• You read people: what the customer really wants, what worries them, and what will help them decide
• Good at negotiation without being pushy
• Fits our values: Stupid (ask the obvious questions), Curious, Childish (have fun doing it)

What you'll do

• Handle inbound and outbound calls, WhatsApp chats and emails every day
• Help travellers pick the right experience and convert leads into confirmed bookings
• Confirm slots with operators, share booking details, and handle changes, cancellations and refunds
• Follow up after the experience for feedback and reviews
• Log every lead and interaction in our CRM, and flag recurring issues

Requirements

• 0 to 2 years in calling, customer support or sales (freshers with great communication are welcome)
• Clear spoken Hindi and English; Gujarati or another regional language is a plus
• Comfort with CRM and telecalling tools, WhatsApp Business, basic Excel, and AI tools for calls

Preference

These are not must-haves. Candidates who meet them will get a preference.

• Less than 28 years
• Previous experience at a travel company

This role is not for you if

• You read from a script and hang up
• You get rattled when a customer is angry

What's in it for you

• Your work shows up directly in bookings and reviews
• A small, fun team that loves travel
• Pay: Rs. 18,000 to 22,000 per month, plus booking incentives

Life at a startup

• Travel will be there, lots of it!
• We're a startup, so you'll step out of your comfort zone and do things you've never done before, like:
  • Calling customers
  • Talking to vendors
  • Onboarding new vendors
  • Resolving their issues
• Most of the time you'll be doing the work in your job profile, but you'll also handle tasks from other key areas when they need urgent attention

Location and terms

Dehradun, on-site, full time, 6 days a week (9 am to 6 pm, one weekday off; shifts may vary in peak season). 2-month probation and 2-month notice period.