Customer Support Agent

Priest Services; Hyderabad; On-site; INR 134,000 - 179,000; Full time

Job summary

Poojalu.com is seeking a Customer Support Agent to be the voice of the service, handling inquiries and guiding customers through bookings and offerings. You will respond across phone, WhatsApp, chat, and email, ensuring a smooth end-to-end experience with a focus on accuracy and customer satisfaction.

Join a team coordinating with pandits, operations, and delivery to maintain high service standards. Experience in customer support and knowledge of CRM tools will be advantageous.

Qualifications

• Excellent verbal and written communication
• Experience in customer service or support roles preferred
• Familiarity with CRM tools (HubSpot experience is a plus)
• Ability to handle customer concerns calmly and effectively
• Good typing speed and understanding of digital communication tools
• Positive attitude and customer-first mindset

Responsibilities

• Respond promptly to customer inquiries via phone, WhatsApp, chat, and email.
• Provide detailed information about poojas, services, pricing, and bookings.
• Resolve customer issues with patience, professionalism, and accuracy.
• Coordinate with internal teams (Pandits, Ops, Delivery) to ensure smooth service execution.
• Maintain records of customer interactions and update CRM tools as needed.
• Follow communication guidelines and uphold company standards in every interaction.
• Identify customer needs and suggest best possible services.
• Work toward achieving customer satisfaction and service excellence.

Skills

Communication

Problem solving

Customer service

CRM tools

HubSpot

Typing speed

Digital communication tools

Positive attitude

Tools

HubSpot

Job description

Company: Poojalu.com

Location: Manikonda, Hyderabad

Salary: ₹12,000 – ₹16,000 (based on experience)

Timings: 10:00 AM – 7:00 PM

Job Type: Full-Time, On-Site

About Poojalu.com

Poojalu.com is India’s trusted online platform for booking Pandits, Pooja services, Brahmin catering, Astrology consultations, and a wide range of spiritual services. We are committed to offering a seamless, reliable, and customer-friendly experience backed by deep cultural understanding and dedicated service.

Role Overview

We are seeking a Customer Support Agent who will be the voice of Poojalu.com—responsible for assisting customers with inquiries, guiding them through our services, and ensuring a smooth end-to-end booking experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone, WhatsApp, chat, and email.
• Provide detailed information about poojas, services, pricing, and bookings.
• Resolve customer issues with patience, professionalism, and accuracy.
• Coordinate with internal teams (Pandits, Ops, Delivery) to ensure smooth service execution.
• Maintain records of customer interactions and update CRM tools as needed.
• Follow communication guidelines and uphold company standards in every interaction.
• Identify customer needs and suggest best possible services.
• Work toward achieving customer satisfaction and service excellence.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle customer concerns calmly and effectively.
• Previous experience in customer service or support roles preferred.
• Familiarity with CRM tools (HubSpot experience is a plus).
• Good typing speed and understanding of digital communication tools.
• Positive attitude and customer-first mindset.