Relationship Manager

LifeGuru; Pune District; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Performance-based incentives

Training provided

Job summary

LifeGuru, a spiritual-tech startup, is hiring a Relationship Manager to be the frontline of the customer experience. You will assist devotees through phone and WhatsApp, guide them to the right Puja or Seva, handle queries, and help convert bookings into repeat engagements.

You do not need prior experience; training will be provided. Freshers, final-year students, and candidates from BBA or Psychology are welcome. Strong Hindi and English communication is required.

Qualifications

• Freshers and final-year students are encouraged to apply.
• Candidates from BBA, Psychology or related disciplines are preferred.
• Strong Hindi and English communication skills are required.
• Genuine empathy, patience and customer-handling skills.
• Comfortable with customer interaction, phone calls and WhatsApp communication.
• Comfortable using basic computer tools such as MS Office and Google Sheets.
• Interest in Customer Success, Customer Experience, Relationship Management or Customer Operations is a plus.
• Highly motivated, transparent, proactive and eager to learn.
• Comfortable working in a fast-paced startup environment.
• Strong ownership, problem-solving skills and bias for action.

Responsibilities

• Be the first point of contact for devotees and customers through phone calls and WhatsApp communication.
• Understand customer requirements and guide them to the right Puja and Seva.
• Handle customer queries, customer support, booking follow-ups and Prasad dispatch follow-ups.
• Build strong customer relationships through empathetic, transparent and timely communication.
• Resolve customer concerns and provide an excellent customer experience.
• Conduct timely customer follow-ups and help convert one-time bookings into repeat customers.
• Understand customer behaviour and identify patterns in customer queries, drop-offs and repeat engagement.
• Share customer insights with the team to improve customer experience, retention and operational processes.
• Contribute to developing processes, workflows and playbooks as LifeGuru scales.

Skills

Freshers

Relationship Management

Customer Experience

Customer Support

Hindi

English

MS Office

Google Sheets

Tools

MS Office

Google Sheets

Job description

About LifeGuru

LifeGuru is a growing spiritual-tech startup building a digital-first platform for authentic Mandir Puja and Chadhava Seva. We are creating a trusted and meaningful experience for devotees across their spiritual journeys.

This is not a traditional calling or telecalling job. As a Relationship Manager, you will be a frontline part of the customer experience, helping devotees, building customer relationships, driving repeat engagement, and contributing to customer operations and process improvement.

Key Responsibilities

• Be the first point of contact for devotees and customers through phone calls and WhatsApp communication.
• Understand customer requirements and guide them to the right Puja and Seva.
• Handle customer queries, customer support, booking follow-ups and Prasad dispatch follow-ups.
• Build strong customer relationships through empathetic, transparent and timely communication.
• Resolve customer concerns and provide an excellent customer experience.
• Conduct timely customer follow-ups and help convert one-time bookings into repeat customers.
• Understand customer behaviour and identify patterns in customer queries, drop-offs and repeat engagement.
• Share customer insights with the team to improve customer experience, retention and operational processes.
• Contribute to developing processes, workflows and playbooks as LifeGuru scales.

Who Should Apply?

• Freshers and final-year students are encouraged to apply.
• Candidates from BBA, Psychology or related disciplines are preferred.
• Strong Hindi and English communication skills are required.
• Genuine empathy, patience and customer-handling skills.
• Comfortable with customer interaction, phone calls and WhatsApp communication.
• Comfortable using basic computer tools such as MS Office and Google Sheets.
• Interest in Customer Success, Customer Experience, Relationship Management or Customer Operations is a plus.
• Highly motivated, transparent, proactive and eager to learn.
• Comfortable working in a fast-paced startup environment.
• Strong ownership, problem-solving skills and bias for action.

Work Details

• Location: Pune candidates must be based in Pune or willing to relocate.
• Work Mode: Work From Office.
• Salary: 3 Lakhs 3.5 Lakhs per annum.
• Working Days: 5-day working week with rotational weekly offs.
• Timings: Flexible, rotational shifts.
• Experience: No prior experience required; training will be provided.

Why Join LifeGuru?

• Opportunity to work with a growing spiritual-tech startup.
• Hands-on exposure to Customer Experience, Customer Success, Customer Operations and Relationship Management.
• Learn customer psychology, customer retention and customer behaviour.
• Structured onboarding and continuous training.
• Performance-based incentives.
• Opportunity to contribute to process building and business growth from day one.
• Build skills in customer communication, relationship management, problem solving and operations that remain valuable throughout your career.

Key Skills

Relationship Management | Customer Relationship Management | Customer Experience | Customer Success | Customer Support | Customer Service | Customer Operations | Customer Retention | Client Handling | Customer Handling | Customer Communication | Follow-up | Hindi | English | Communication Skills | Problem Solving | MS Office | Google Sheets | Freshers