Customer Support

Eight Point Solutions; India; On-site; INR 250,000 - 420,000; Full time

Job summary

Eight Point Solutions is seeking a customer support specialist to manage inquiries across calls, chat, WhatsApp, and email. You will guide users through registration, profile creation, and applying for jobs, while explaining platform features and capabilities.

You will resolve issues quickly and professionally, assist with technical and account-related concerns, follow up to ensure resolution, collect user feedback, and share insights with product and operations teams.

Responsibilities

• Handle customer queries through calls, chat, WhatsApp, and email.
• Guide users on registration, profile creation, job applications, and platform features.
• Resolve customer issues quickly and professionally.
• Assist users with technical and account-related concerns.
• Follow up with customers to ensure their issues are resolved.
• Collect user feedback and share insights with the product and operations teams.
• Maintain accurate records of customer interactions and support requests.
• Escalate complex issues to the appropriate team when required.
• Maintain high customer satisfaction and service quality.

Job description

Handle customer queries through calls, chat, WhatsApp, and email. Guide users on registration, profile creation, job applications, and platform features. Resolve customer issues quickly and professionally. Assist users with technical and account-related concerns. Follow up with customers to ensure their issues are resolved. Collect user feedback and share insights with the product and operations teams. Maintain accurate records of customer interactions and support requests. Escalate complex issues to the appropriate team when required. Maintain high customer satisfaction and service quality.

Responsibilities

Handle customer queries through calls, chat, WhatsApp, and email. Guide users on registration, profile creation, job applications, and platform features. Resolve customer issues quickly and professionally. Assist users with technical and account-related concerns. Follow up with customers to ensure their issues are resolved. Collect user feedback and share insights with the product and operations teams. Maintain accurate records of customer interactions and support requests. Escalate complex issues to the appropriate team when required. Maintain high customer satisfaction and service quality.