Email Support Executive

Talent Acquaintance; Nagpur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Nagpur is seeking a customer support specialist to respond to inquiries and resolve issues professionally. You will provide timely information, collaborate with internal teams, and maintain high product knowledge to help customers.

The role emphasizes strong communication, multitasking in a fast-paced environment, problem solving, and attention to detail, with ongoing adaptation to changing processes and procedures.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple chats simultaneously in a fast-paced environment.
• Strong problem-solving and critical thinking abilities.
• Proficient in using computer applications and software.
• Adaptable to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication

Multitasking

Problem-solving

Computer skills

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.