Email Support Executive

Talent Acquaintance; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional based in India to respond to inquiries and resolve issues with courtesy.

You will provide timely information, collaborate with internal teams, and maintain product knowledge to enhance the customer experience. The role emphasizes meeting performance metrics and delivering high-quality service.

This position requires excellent communication and the ability to manage multiple chats in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries with professional and courteous service.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer issues.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance metrics like first call resolution and CSAT.

Skills

Communication skills

Multitasking

Problem solving

Detail-oriented

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.