CUSTOMER SUCCESS (Sales and Marketing)

Maier+Vidorno; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Maier Vidorno Altios is seeking a motivated professional for the role of Customer Success (Sales and Marketing) in Pune. The candidate will expand market presence in India, build strong customer relationships, and provide support to customers on-site and remotely to ensure high satisfaction.

Required qualifications include a BE/B.Tech in Mechanical Engineering, with strong commercial knowledge of sales processes and quotations, and excellent English/Hindi communication.

Qualifications

• University-level working and thinking capacity in a technical field (B. Tech/M. Tech) in Mechanical Engineering.
• Commercial knowledge: understanding of sales processes, quotations, and customer relationships.
• Technical insight: ability to assess and process customer requests and quotations and transfer them to Engineering.

Responsibilities

• Identify and develop new business opportunities within the Indian market, focusing on strategic customers, integrators and key partners.
• Maintain and expand relationships with customers via email, phone, Teams meetings, or on-site visits.
• Prepare trade show activities, attend trade shows, and provide follow-up with full responsibility for the booth.
• Deliver substantive technical presentations about client’s product portfolio.
• Ensure proper handover of orders to the work preparation and/or engineering departments.
• Engage with end users and integrators through calls and visits.
• Analyse market trends, customer needs and competitor activity to translate insights into growth opportunities.
• Accurately processing administrative tasks in CRM systems.

Skills

Sales

CRM

On-site support

Education

B.E./B.Tech Mechanical Engineering

Tools

CRM systems

Job description

Maier Vidorno Altios is the leading service company for international market expansion for SMEs and medium-sized companies that want to expand both within India and worldwide.

• – Over 50 years of shared experience in international trade and investments
• – 750+ professionals in 32 offices worldwide -Presence in 22 countries: USA, Canada, Mexico, Brazil, Colombia, Great Britain, France, Italy, Spain, Germany, Poland / Eastern Europe, Russia, UAE, India, Bangladesh, China, Hong Kong, Singapore / Southeast Asia, Vietnam, Malaysia, New Zealand and Australia

M+V Altios offers pragmatic services for every phase of internationalization. From strategic advice and market analysis to local sales and business development to cross border M&A and location searches for greenfield projects. In addition, M+V Altios provides worldwide services such as bookkeeping, payroll accounting, tax advice and a wide range of personnel solutions – Personnel leasing, recruiting and HR services.

We are looking for a

“CUSTOMER SUCCESS (Sales and Marketing)”

Job Reference No :#26082
Industry: Automation Machinery Manufacturing
Location: Pune

Desired profile

Qualification

B.E./B. Tech in Mechanical Engineering.

ABOUT THE ROLE

The client is seeking a motivated and analytical candidate who expand market presence in India, build strong customer relationships, and provide support to customers, both on-site and remotely, to ensure high customer satisfaction.

Who can apply?

JOB DUTIES AND RESPONSIBILITIES:

Sales

• Iidentify and develop new business opportunities within the Indian market, with a focus on strategic customers, integrators and key partners;
• Maintaining and expanding relationships with (potential) customers via email, phone, Teams meetings, or on-site visits;
• Preparing trade show activities, attending the trade show, and providing follow-up, with full responsibility for the booth;
• Delivering substantive (technical) presentations about client’s product portfolio;
• Ensuring proper handover of orders to the work preparation and/or engineering departments;
• Engaging with end users and integrators through calls and visits;
• Analyse market trends, customer needs and competitor activity, and proactively translate insights into growth opportunities for the client.
• Accurately processing administrative tasks in CRM systems.

Customer Relationship Management

• Building and maintaining relationships with customers and integrators.
• Acting as Client’s ambassador in all customer interactions.

Installation and Support

• Coordinating and executing on-site installations;
• Training customers and integrators
• Selling spare parts and providing after-sales support.

Responsibilities:

• Achieving jointly pre-defined sales revenue targets;
• Preparing clear quotations and orders with all necessary details;
• Develop and manage strategic customer relationships;
• Ensure successful installation and post-sales service.

• University-level working and thinking capacity in a technical field, such as: (B. Tech/M. Tech) in Mechanical Engineering
• Commercial knowledge: Understanding of sales processes, quotations, and customer relationships
• Technical insight: Ability to accurately assess and process customer requests and quotations and transfer them to the Engineering department.
• Strong written and verbal command of English and Hindi