Customer Success Operations Intern

QuickReply.ai; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

QuickReply.ai is seeking a Customer Success Operations Intern to join the team in Gurugram for a 6-month paid internship. You will own operational workflows, learn the platform, and support customer success processes.

High-performing interns may transition into full-time roles in CS, support, or operations. The role involves working across Product, Engineering, and CS teams to resolve issues, maintain records, and assist with onboarding.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with good organizational skills.
• Able to learn technical products and SaaS basics.
• Willing to work in a fast-paced startup environment.

Responsibilities

• Monitor customer broadcast campaigns and ensure smooth execution.
• Support day-to-day Customer Success Operations.
• Perform platform health checks and operational monitoring.
• Escalate customer issues to the appropriate teams.
• Assist customers with basic platform queries.
• Coordinate with Product, Engineering, and CS teams to resolve issues.
• Maintain customer records and internal documentation.
• Assist with onboarding and customer enablement activities.
• Handle operational and administrative tasks as required.
• Participate in rotational shifts to ensure coverage.

Skills

Communication skills

Analytical thinking

Problem-solving

Attention to detail

Adaptability

Education

Recent graduates

Final-year students

Job description

QuickReply.ai is a leading WhatsApp Marketing Automation platform built for eCommerce brands on Shopify, WooCommerce, Magento, and other platforms. We help businesses automate marketing, customer engagement, and support through WhatsApp.

In just 18 months, we've onboarded 700+ paying customers globally and achieved 15x revenue growth. Founded by IIT Delhi alumni, we're building one of the fastest-growing SaaS companies in the WhatsApp commerce ecosystem.

Role Overview

We're looking for Customer Success Operations Interns to join our Customer Success team.

This is a 6-month paid internship designed for candidates who want to build a career in SaaS Customer Success, Technical Support, or Customer Operations.

You’ll start by owning operational workflows that keep our customers successful every day, while learning our platform, customer use cases, and troubleshooting processes. High-performing interns will have the opportunity to transition into Customer Support or Customer Success Manager roles.

What You’ll Do

• Monitor customer broadcast campaigns and ensure smooth execution.
• Support day-to-day Customer Success Operations.
• Perform platform health checks and operational monitoring.
• Escalate customer issues to the appropriate teams.
• Assist customers with basic platform queries.
• Coordinate with Product, Engineering, and Customer Success teams to resolve issues.
• Maintain customer records and internal documentation.
• Assist with onboarding and customer enablement activities.
• Handle ad hoc operational and administrative tasks as required.
• Participate in rotational shifts to help maintain customer support coverage.

Who We’re Looking For

• Recent graduates or final-year students.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Comfortable learning technical products.
• Detail-oriented with good organizational skills.
• Ability to work in a fast-paced startup environment.
• Basic understanding of SaaS products is a plus.
• Prior internship experience in Customer Support, Operations, or Customer Success is an advantage but not mandatory.
• Duration: 6 Months
• Location: Gurugram (In-office)
• Work Schedule: 6 days working
• Shift Requirement: Candidates should be comfortable working in rotational shifts as part of customer operations coverage.
• Pre-Placement Offer (PPO): High-performing interns may be offered a full-time role in Customer Support, Customer Success, or Operations upon successful completion of the internship.

Why Join QuickReply.ai?

• Build a career in one of the fastest-growing SaaS companies.
• Learn directly from experienced Customer Success and Product teams.
• Gain hands‑on exposure to SaaS operations, customer support, and technical troubleshooting.
• Work with global eCommerce brands.
• Fast learning, ownership, and excellent career growth opportunities.